Supervisor of Technology Support Services

Supervisor of Technology Support Services

Position Overview:

To directly supervise employees and manage technology resources in order to deliver the highest level of support to all technology users in the Cheshire Public Schools.  

Essential Performance Responsibilities:

• Supervising a staff of fiveTechnology Assistants (union) by assigning work, providing feedback, approving hours worked and managing absence requests.
• Technical administration of all software applications:
• Google Admin Console
• Windows Active Directory and Policy Management
• Mutualink automated emergency response solution
• Mitel/Micollab phone system and server
• Maintenance and IT Direct ticketing system
• Food Service (Mosaic)
• PowerSchool, Chromebook and iPad management, etc.

Technical administration of all district hardware including:

• Mitel/Micollab phone system and server
• Fleet of over 4,000 chromebooks
• Windows desktop PCs and laptops
• Smart Interactive whiteboards and projectors
• iPads and JAMF MDM software
• MultiFunction printers using PaperCut
• Develop and maintain documentation regarding troubleshooting and repair procedures
• Maintain an accurate list of equipment at all locations using inventory tracking tool
• Other duties and responsibilities as assigned by the Director of Technology Services.

Travel Requirements:

• Travel to all school district locations as necessary including transporting technology equipment

Knowledge, Skills and Abilities:

• Ability to carry out instructions furnished in written or oral form, and to work with minimum supervision.
• Ability to problem-solve and prioritize a variety of support questions and satisfy user needs.
• Possesses strong teamwork and consensus-building skills.  Maintains cooperative working relationships within the team and organization. 
• Extensive knowledge of sound practices in device and network maintenance. 
• Time management is essential to effectively organize and prioritize the multitude of situations that arise each day.
• Ability to supervise employees and provide clear direction, goals and objectives in a proactive, effective and respectful manner.
• Ability to train employees and lead them through changes in procedures, etc.

Physical and Mental Demands, Work Hazards:

• Works in standard office and school building environments. Ability to transport equipment in your personal vehicle up to 40 lbs.

Qualifications Profile:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Experience as an active contributor in a technology team environment
• High School diploma (minimum), technical school, college graduate or equivalent working experience.
• Training and successful related experience in computer hardware, software and network use, troubleshooting and repair.
• A certification and networking certifications are a plus.
• Motor Vehicle Operator's License and ability to provide own transportation

Reports to:  Director of Technology Services

Salary:  Commensurate with experience

To Apply:

Please apply online at www.applitrack.com/cheshire/onlineapp OR www.cheshire.k12.ct.us  Click on Job Opportunities.

Cheshire Public Schools reserves the right to close the posting when a suitable applicant is found before the closing date.