Account Services Rep (52142)

Job Summary:

Provide sales, administrative, and account service support through taking and tracking orders, providing logistical support, and the resolution of account issues and grievances.

Responsibilities:

• Originate inside sales; take orders via phone, fax or e-mail and input orders into system.
• Follow orders from time of placement to time of invoice, processing all paperwork; communicate with other departments about issues related to orders.
• Confirm orders to account purchasers; analyze logistical options and make decisions based on costs and time frames and notify logistics company of decisions and track shipments.
• Input new accounts in the system and maintain accounts codebook; enter sample requests for accounts when needed.
• Communicate with and assist salesperson with requests, issues, credits, product return authorizations, and assist with handling account grievances.
• Request updated pricing and send to accounts.
• Communicate regularly with customers, salesperson, and departments.
• Responsible for aged receivables and follow up on outstanding payments/past due invoices.
• Maintain min/max levels of product per customer request and update min/max level excel sheets as needed.
• Provide inventory to customers upon request.
• Plan full truckloads to customers.
• Prepare monthly aged inventory reports for salesperson who monitors floor stocks.
• Answer phones, direct calls and take messages.
• Call for service on office machines as needed.
• Assist with administrative duties as needed.
• Communicate with customers, employees, and others to answer questions, disseminate, or explain information.
• Interact with all departments for the purpose of ensuring orders are being fulfilled timely/accurately.
• Act as the gatekeeper of orders for customers and follow from beginning to end.
• Other Duties as assigned.

• AA degree required
• Bachelor’s degree preferred
• 3 years’ Account Services experience in a Manufacturing Industry required, Food Manufacturing preferred
• Demonstrated experience building positive customer relations
• 3 years’ general administrative experience required
• Logistics experience preferred
• Strong verbal and written communication skills required
• Knowledge of Microsoft Office Applications, advanced proficiency preferred
• Microsoft Excel experience required
• Must be able to multi-task and work independently with minimal supervision
• Ability to sit and work at a computer keyboard for extended periods of time
• Walking or standing for brief periods of time.
• Ability to lift up to 25 pounds occasionally
• Able to extend arms with hands over the head or at shoulder height
• Hold, grasp, or turn with the use of hands
• Touch, pickup, and pinch with the use of fingers
• Kneel, stoop or bend downwards and forward
• Express or exchange ideas by means of spoken word.  Convey detailed instructions to others
• Able to hear, understand and distinguish speech and/or other sounds such as machinery alarms
• Near and far visual acuity required
• Work in an environment that is noisy, dusty and may contain spices with high heat intensity
• Withstand working in cold and hot temperatures for long periods of time
• Must be able to read and write English
• Able to work occasional overtime and weekends as needed

Salary : $18 - $21