Director of Benefits

CSP has partnered with a thriving, mission-driven nonprofit organization to identify an impactful Director of People Operations/Benefits/Total Rewards. This is a unique opportunity for an experienced HR leader to shape the employee experience, build scalable people strategies, and drive operational excellence across a growing organization dedicated to making a difference in the communities it serves.

As a key member of the leadership team, the Director of People Operations will lead the strategy, execution, and continuous improvement of all People & Culture operations, including HR compliance, compensation, total rewards, HRIS, employee relations, workforce analytics, and organizational policies. This role also serves as the organization's Affirmative Action/Equal Employment Opportunity, Ethics, and Title IX Compliance Officer.

What You'll Do

Lead People Operations Strategy

• Develop and execute a forward-thinking People Operations strategy that supports organizational growth, culture, and long-term business objectives.
• Build and enhance scalable HR systems, processes, and infrastructure that create an exceptional employee experience.
• Partner with executive leadership to drive organizational effectiveness and workforce planning initiatives.

Elevate HR Operations

• Oversee all aspects of People & Culture operations, including compensation, benefits, HRIS administration, compliance, employee records, and policy development.
• Identify opportunities to streamline processes, increase efficiencies, and improve service delivery across the employee lifecycle.
• Implement best practices and technology solutions that enhance operational performance and employee engagement.

Drive Data & Technology Initiatives

• Serve as the strategic owner of the HRIS, ensuring system optimization, data integrity, reporting, and functionality.
• Collaborate with IT and Finance to implement system enhancements, integrations, and upgrades.
• Develop meaningful workforce metrics, dashboards, and executive reporting that drive informed decision-making across the organization.

Champion Compliance & Employee Relations

• Ensure compliance with federal, state, and local employment laws and regulations.
• Partner closely with leadership and legal counsel on compliance initiatives, risk management, investigations, and policy governance.
• Serve as a trusted resource for complex employee relations matters and provide guidance on workplace issues and resolutions.
• Act as the designated People & Culture leader in the absence of senior HR leadership.

Lead Total Rewards & Leave Administration

• Oversee compensation programs and a highly competitive total rewards strategy designed to attract and retain top talent.
• Manage benefits vendor relationships and evaluate programs to ensure market competitiveness and cost effectiveness.
• Lead ADA accommodations, FMLA administration, and other leave management processes while ensuring compliance and a positive employee experience.

Build & Develop High-Performing Teams

• Lead, coach, and mentor People & Culture team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Support organizational initiatives, change management efforts, and strategic projects that advance the organization's mission and goals.

What We're Looking For

Required Qualifications

• 5 years of progressive HR leadership experience with a strong background in HR operations, compliance, employee relations, compensation, and benefits.
• Demonstrated success leading HR initiatives in a complex and growing organization.
• Strong knowledge of federal, state, and local employment laws and regulations.
• Experience managing HRIS platforms and leveraging data and analytics to influence business decisions.
• Exceptional communication and relationship-building skills with the ability to influence stakeholders at all levels.
• Strong project management, problem-solving, and organizational skills.
• Ability to balance strategic priorities with day-to-day operational execution.
• High level of integrity, discretion, and sound judgment.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Master's degree and/or HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.
• Experience within a nonprofit or mission-driven organization is a plus.

Why This Opportunity?

• Join a respected nonprofit organization making a meaningful impact in the community.
• Influence organizational strategy as a key member of the leadership team.
• Lead transformational HR initiatives that elevate culture, engagement, and performance.
• Oversee a comprehensive total rewards program and modern people operations function.
• Enjoy the opportunity to build, innovate, and leave a lasting impact within a growing organization.