What are the responsibilities and job description for the Communications Operator (FLEXI) position at Chesapeake Regional Medical Center?
Summary
The Communications Operator manages the switchboard for the hospital in order to provide routine information and to direct calls to the appropriate areas or utilize the overhead paging system.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Answer incoming calls and provide direct dial numbers as appropriate
Respond to emergency calls and codes following established protocols
Assist callers by using the paging or beeping systems as needed
Utilize the CRMC Information Technology programs designated by the Manager—i.e. Patient Information System, E-mail, and Telecommunications software—proficiently
Monitor and follow protocols for alarms announced in the Telecommunications office
Maintain required records and statistics
Assist in the maintenance and care of department equipment and supplies
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Supervisory Responsibilities
Reports to: Switchboard/PBX Supervisor, may also receive direction from the Chief Information Officer
Supervises: None
Responsibilities: Not applicable
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: High school diploma or equivalent
Preferred Education: Not applicable
Experience: One (1) or more years’ previous experience in Telecommunication Operations is preferred
Certificates, Licenses, Registrations
There are no certifications/licensures required for this position.
Education
Required- High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.