Manager Revenue Cycle Education

Summary

Responsible for oversight, development and operationalization of Revenue Cycle Education and Quality Assurance through collaboration with the Revenue Cycle leadership team. Able to develop and effectively deliver all education and quality assurance support, allowing operational areas to function effectively and with financial integrity. Functions as an Administrator of Learning Management System (LMS) for the Revenue Cycle, to include creation of courses, assignment of courses, and monitoring of compliance.

Essential Duties And Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Acts as a senior leader within Revenue Cycle operations and subject matter expert who is able to take IT enhancements and understand how they fit into operational workflow
• Responsible for oversight of the Revenue Cycle Education and Quality Assurance teams to include coordination of training and education programs, curriculum content, materials and delivery, compliance education, and policies and procedures.
• Works collaboratively with leadership team to understand gaps and deficits in order to create educational material to enhance end-user knowledge
• Responsible for development and design of role-based educational curricula
• Designs assessment tools and interprets data to assist with training, education and development of staff based on training needs assessment in collaboration with revenue cycle leadership team
• Participates as a part of Revenue Cycle leadership team and engages with colleagues of all levels
• Interacts with clinical areas to ensure workflow design meets, supports, and/or enhances department needs and the patient experience
• Acts as liaison between revenue cycle departments and ancillary departments to determine training needs related to accounts receivable impact
• Recruit and retain subject matter experts (SME) to act as educators for the departments supported
• Develops and maintains training materials, tip sheets, workflows, etc.
• Maintains training records and provides information on needs and progress of trainees to leaders
• Develops and maintains quality monitoring process and monitors progress of staff as requested
• Develops, measures, and maintains quality data and provides reports on selected data elements
• Receives information from leadership and creates communication tools for end-users to relay information related to payers and federal/state regulatory requirements
• Audits specific quality data for Federal and State Compliance program requirements
• Always maintain patient confidentiality
• Direct, staff, and supervise the Revenue Cycle Education department including hiring, evaluations, disciplinary action, orientation, and training.
• Oversee and monitor quality control to ensure sound and compliant practices are followed.
  
  

Supervisory Responsibilities

Reports to: Sr Director Revenue Cycle

Supervises: Revenue Cycle Educators

Directly supervises Credentialed Trainers, Education Specialists, and Quality Assurance Specialists.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum Required Education: Bachelor’s degree. Five (5) years of management experience may be considered in lieu of degree

Experience: 6 years of experience within healthcare setting required. Experience with Epic EMR is required. Must be an Epic Credentialed trainer upon hire, or complete credentialing within first six (6) months.

Certificates, Licenses, Registrations

Relevant professional certification (e.g., CRCR, CHFP, CRCP, CPC, CPHQ) required within one (1) year of hire.