What are the responsibilities and job description for the Insurance Verification position at Chesapeake Regional Healthcare?
Major Job Functions
Qualifications
- Verify insurance coverage and benefits for all scheduled patients at least 24-48 hours in advance
- Confirm accurate billing address of carrier and contact person when appropriate
- Confirm patient demographics, referring physician information and other chart information is accurate
- On behalf of the referring physician, obtain authorization for services from insurance company if required
- Process patient and insurance carriers telephone calls
- Contact patient and/or referring physician when insurance coverage cannot be verified
- Notify patient of any co-payments, cost-shares, or deductibles
- Communicate with Scheduling Department when authorization cannot be obtained
- Communicate with the front desk of any special circumstances
- Properly notate accounts of all communications with patients
- Assure that copies of all referrals, written authorizations and authorization numbers are entered in patient RIS record and provided to the billing department
- Obtain necessary clinical records to facilitate obtaining authorization
- Contact attorney, verify representation and billing address, date of accident or injury. Instruct front desk personnel to obtain patient signature on lien letter
- Review authorization letters for accuracy
- Refer patients with special payment circumstances to management
- Communicate changes with insurance companies requirements with staff and management
- Maintain the current exam board as well as the pending board
Qualifications
- High School Diploma
- Previous healthcare experience preferred, with courses in medical terminology preferred
- Ability to operate copier, FAX machine, and computer
- Must have excellent organizational, communication and interpersonal skills.
- Ability to set priorities and manage varying workload