What are the responsibilities and job description for the Front Desk Office Associate position at Chesapeake Psychological Associates?
We are seeking an experienced and dependable Front Desk Office Associate to join our outpatient mental health practice. This is a patient-facing and administrative role that requires prior experience in a mental health or medical office setting.
Schedule:
• Part-time: 25–28 hours per week
• Full-time: 37-40 hours per week
$18.00-$20.00hr (based on experience)
Office Hours: 7:30AM- 5PM
Key Responsibilities:
• Answer incoming calls promptly and professionally
• Retrieve, document, and route voicemail messages appropriately
• Check patients in and out efficiently and courteously
• Support the Intake Team with new patients onboarding and documentation
• Process prior authorizations for medications
• Utilize Athenahealth as the primary EHR system
• Demonstrate working knowledge of insurance verification, billing, and patient financial responsibility
• Serve as a floating position, providing front desk and administrative coverage as needed
• Maintain patient confidentiality and comply with HIPAA standards
• Communicate clearly with providers, clinical staff, and patients
Requirements:
• Outpatient mental health practice experience is REQUIRED
• Prior experience using Athenahealth EHR (preferred)
• Strong understanding of insurance plans, billing, and prior authorizations
• Excellent phone etiquette and customer service skills
• Ability to multitask in a fast-paced clinical environment
• Professional, dependable, reliable, multi-task, self-starter and detail-oriented
Salary : $18 - $20