Medical Receptionist

Position Summary: The Medical Receptionist/Office Assistant supports the Providers by providing caring, personalized and efficient handling of patients, medical records, supply management and other duties as assigned. In addition, the Office Assistant provides appropriate feedback to the medical team, follow-up information to patients and correctly inputs data as required. Is able to conduct urine drug testing if needed. The office assistant maintains all the required certifications and skills necessary to function within the guidelines of this description and policy and procedure.

Position Responsibilities:

• Welcomes patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
• Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients’ late arrival; rescheduling or moving late arriving patients when necessary
• Ensures availability of treatment information by filing and retrieving patient records or reports
• Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health record system
• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments
• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
• Understands and complies with federal and state licensure regulations as well as any other regulatory requirements.
• Maintains operations by following CHC policies and procedures
• Assists in orientation of new personnel as directed
• Quickly learns and effectively uses the electronic health records system, MedEZ
• Performs all other duties as trained and requested by provider and/or management
• Operate a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages as needed

Minimum Qualifications:

• Must have a high school diploma or G.E.D.- Required
• Certification by the State is preferred in either Med Assist, Phlebotomy, LPN.
• Excellent verbal, telephone and communication skills
• Experience working with Microsoft Office and possesses strong computer skills
• Maintain a current CPR certification and use CPR skills if needed
• Can adjust to new environments easily and willing to learn new skills
• Can manage individual responsibilities with little or no direction
• Professional behavior and appearance
• Willing to work a flexible schedule
• Pays attention to detail and is quality focused
• Ability to use good judgment and seek appropriate resources in difficult or stressful situations
• Valid West Virginia Drivers License

Actual Job Responsibilities:
Answer Telephone Switchboard

• Answer multi-line telephone in a timely, courteous and professional manner
• Transfer calls for 10 employees.
• Accurately receive and disseminate messages; keep staff phone extension list current
• Update voice-mail as needed.

Incoming and Outgoing Mail

• Route incoming and outgoing mail
• Maintain credit card machine: submit supply requests and schedule maintenance.
• Route inter-office mail. Maintain interoffice supplies

All communications are potentially sensitive and are subject to CHC's policy on confidentiality.

Greet and Assist Visitors/Patients

• Greet, assist and direct all visitors/patients in a courteous manner. Assure all visitors/patients sign in
• Keep area clean and clear of obstructions that might impede traffic flow and safety considerations.
• Administrative Support
• Daily data entry
• Receive and log in all cash/check payments. Ensure cash/checks are secured.
• Maintain office equipment (credit card, copy machine/fax, etc.) Order supplies as needed and be proficient in the use of office equipment
• Other duties as assigned

Appearance Standards: This position shall follow the appearance standards as outlined in the CHC Personnel Appearance Policy.

Job Type: Full-time

Pay: $14.50 - $15.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Preferred)

Work Location: In person

Salary : $15 - $16