Referral Coordinator

POSITION SUMMARY

The Referrals position is responsible for scheduling tests, consult appointments, etc. This position also assists the Medical Receptionists with over flow when needed. This position reports to the clinical manager.

PRIMARY ACCOUNTABILITIES

Achieve Results

· Manage administrative processes as assigned in a timely and accurate manner.

· Ensure all clients/patients served experience a high level of customer satisfaction and care.

· Provide support for additional administrative and support activities within the office, maintain an acceptable level of productivity and consistency with all tasks as assigned.

Operational Excellence

· Ensure all information collected, processed, entered and filed is done so in a timely, accurate manner.

· Ensure and uphold the confidentially requirements of all patient records and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, and the clinical policies and regulations regarding confidentiality and security

Relationships

· Develop and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, nursing staff, physicians and business office staff.

· Develop and maintain favorable external relationships with vendors, contractors, and related resources.

Leadership & Stewardship

· Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.

· Uphold and ensure compliance and attention to all corporate policies and procedures as well as the overall mission and values of the organization.

PRIMARY TASKS AND DUTIES

Assist patients with referrals to specialist, imaging facilities, and other services as indicated.

• Prepare requisitions for patients to take to testing and obtains required pre-certification for any testing or appointments.
• Perform various clerical duties in department.
• Ensure all paperwork required for the referral process is prepared accurately and timely.
• Participate in meetings and training as required.
• Assist Medical Receptionist with overflow.

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

• Function in a multi-tasking, multiple priorities environment, while maintaining accuracy.
• Communicate with a diverse patient/customer population. Will be required to successfully manage patients and families in often stressful or conflict situations.
• Utilize a wide variety of office technology and tools to collect, enter, process data.

POSITION REQUIREMENTS

Education

High School Diploma or Equivalent

Experience

· 2 or more years experience in health care setting

· Working knowledge of process improvement methodology

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• referrals: 1 year (Required)
• Medical office: 2 years (Required)

Work Location: In person

Salary : $16 - $22