Loan Administration Associate - Insurance & Escrow

Overview

Chesapeake Bank-

Are you someone who finds satisfaction in keeping things organized, accurate, and running smoothly behind the scenes? Chesapeake Bank is looking for a dependable and detail-oriented Loan Administration Associate - Insurance & Escrow to support our lending operations with precision and care.

This is a great opportunity for someone who enjoys working in a collaborative environment, values consistency, and is ready to grow within a supportive team. If you’re known for your reliability, time management, and willingness to learn—we’d love to meet you.

What Sets Us Apart

At Chesapeake Bank, we don’t just offer jobs—we build careers with purpose. Our team is known for its energy, integrity, and genuine care for each other and the communities we serve. Here’s what you can expect:

• A workplace where your ideas matter and your growth is supported
• A team that celebrates wins and learns together
• A culture that blends professionalism with personality
• Opportunities to make a real impact—inside and outside the office

If you're looking for more than just a paycheck, you're in the right place.

Want to read more about why you should join the team, click the link below: 

Top 10 Reason You Should Explore a Career with Chesapeake Bank

Ready to bring your strengths to a team that values them?Apply today and help us continue delivering exceptional service to our customers and communities.

Summary:

Tracking and disbursement of taxes and insurance for escrowed loans.  Monitor weekly reporting from 3rd party vendor for non-escrowed loans. Performs Escrow Analysis. Handles force placed insurance

Responsibilities

• Disburse and Distribute escrow checks daily, weekly, etc, for escrow disbursements.
• Maintenance system for escrowed loans, expiring collateral, flood & hazard insurance
• Receives, Reviews, Scan and Uploads insurance policies received daily via Synergy or 3rd party insurance tracking company
• Work weekly mortgage reports (Hazard and Flood) from 3rd party vendor insurance tracking company
• Track, monitor, and follow up on insurance cancellation notices
• Review insurance invoices and update accounts, if needed
• Work and Monitor weekly reports assigned.
• Process and Monitor Force Place insurance
• Participate in preparing monthly escrow analysis and handling and related questions.
• Ordering of Department Supplies
• Answers telephone calls and assists loan officers with routine inquiries regarding insurance, escrow analysis, and disbursements.
• Perform a variety of clerical duties requiring knowledge of departmental procedures to assist in backup capacity
• Keep informed of current loan practices and procedures
• Aid loan officers as needed
• Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
• Other duties as assigned by the Supervisor

Universal Department Responsibilities:

• Work weekly Commercial reports (Hazard and Flood) from 3rd party vendor insurance tracking company
• Assist with Loan Payoff Requests
• Mailing of all loan notices to customers
• Processing of payments via online or mail
• Booking
• Quality Control
• Cross train in other Loan Administration and Servicing functions as assigned
• Willingly performs other duties and projects as assigned.

Requirements

• Combination of education and experience equivalent to a high school diploma and minimum one-year customer service-related work experience. Experience in banking and/or loan processing is preferred.
• Skill in areas related to computer operation/use - personal computers and software, including strong working knowledge and demonstrated use of spreadsheet, word processing, Internet, and banking computer software (MS Word and Excel software experience is preferred); customer service - providing excellent customer service to both the internal and the external customer. Able to lift at least 15 pounds.
• Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
• Ability to pay attention to detail and to proofread documents accurately and make corrections; follow written and oral instructions.