Director of Operations

Position Summary

The Director of Operations is responsible for running the day-to-day operating engine of Omatochi. This role ensures that intake, client services, scheduling, support, and operational compliance functions work together smoothly, predictably, and at scale.

The Director of Operations brings structure, accountability, and discipline to execution so teams can deliver high-quality services without reliance on constant escalation or heroics.

Essential Duties and Responsibilities

Operational Leadership

• Lead daily operations across Intake & Authorizations, Client Services (CS and ECM), Scheduling, Support Desk, and operational compliance.
  
• Ensure work flows cleanly across teams with clear ownership and documented hand-offs.
  
• Identify and resolve operational bottlenecks that impact service quality or team capacity.
  

Operating Rhythm and Accountability

• Establish and run a weekly operating cadence with written reporting, KPI review, and follow-through.
  
• Hold managers accountable for performance, documentation, and execution against defined expectations.
  
• Ensure decisions are documented, tracked, and completed.
  

Cross-Functional Coordination

• Partner closely with Revenue Operations leadership to ensure operational readiness for billing and cash conversion, without owning revenue execution.
  
• Work with People Operations to signal staffing needs and operational capacity constraints.
  
• Coordinate with Clinical & Compliance leadership to support audit readiness and quality standards.
  

Issue Resolution and Risk Management

• Serve as the escalation point for cross-team operational issues.
  
• Proactively identify risks and surface them with data-backed recommendations.
  
• Maintain operational stability during periods of growth or change.
  

Required Qualifications

• Minimum 8 years of operations leadership experience
  
• Experience managing multi-team service delivery environments
  
• Proven success implementing KPI-driven operating rhythms
  
• Strong written communication and executive-level follow-through
  

Preferred Qualifications

• Healthcare, home health, ECM, or care management experience
  
• Experience in regulated or compliance-sensitive environments
  
• Familiarity with EHRs, ticketing systems, and HRIS platforms
  

Skills and Competencies

• Operational leadership and execution discipline
  
• Systems thinking and process optimization
  
• Data-informed decision making
  
• Strong people leadership and emotional intelligence
  
• Calm, decisive leadership under pressure
  

Physical and Work Conditions

• Combination of office and remote work
  
• Prolonged periods of sitting and computer use
  
• Occasional in-state travel
  
• Reasonable accommodations provided in accordance with applicable law
  

Workweek, Compensation, and Benefits

This is a full-time, salaried position. Omatochi offers a comprehensive benefits package including medical, dental, and vision coverage; paid time off; holidays; and additional benefits consistent with company policy.

Compliance and Legal Notices

Omatochi is an equal opportunity employer. Employment is at-will and may be terminated at any time, with or without cause or notice, consistent with applicable law. This position complies with California pay transparency requirements. Compensation is based on qualifications, experience, and internal equity.