Health Information Management Supervisor

Welcome to Cherry Health - video about Cherry Health OVERVIEW OF POSITION: The Health Information Management Supervisor is responsible for overseeing the records and scanning teams of Health Information Management, managing the records retrieval, destruction, and dispensing processes from origination to completion while keeping patient records confidential, accurate, and in line with regulatory standards and ensuring competency of the team. Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications. ESSENTIAL DUTIES AND RESPONSIBILITIES: Demonstrate leadership skills that foster a culture of mentoring, coaching, motivating, and engaging staff. Model and communicate key values in the community and to staff in a way that supports Cherry Health’s mission. Ensure schedule and staffing hours are sufficient to ensure quality, efficient operation and productivity for priorities and assigned workload. Supervise, train, and evaluate the competencies of staff. Communicate organization initiatives and updates to staff. Assist in the development and monitoring of department/program budget. Assist patients, investigate inquiries and complaints, and keep accurate records. Monitor utilization and performance of the Health Information Exchange (HIE) system around the status of outgoing records. Investigate incoming inquiries and/or complaints initiated by patients and providers. Maintain continuing quality improvement and assist in quality management of the teams Maintain strict confidentiality to all medical records by ensuring no unauthorized persons have access to a patient’s electronic health record. Uses, protects, and discloses patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Understanding and participation in completion of work required Other duties as assigned. SKILLS / KNOWLEDGE / ABILITIES: Must be a Registered Health Information Technician Associates degree required, Bachelors preferred Ability to efficiently organize and prioritize large volumes of work in a fast-paced environment Ability to work effectively and efficiently under policy driven deadlines Understanding of medical, dental and behavioral health terminology, anatomy, physiology, surgery, diagnostic testing, radiology, pathology, pharmacology and various medical specialties. Ability to use complex thinking skills and judgement to ensure compliance with laws, regulations, or standards Proficient understanding of Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 and all other privacy and confidentiality standards. Effective time management and process improvement skills Ability to communicate effectively with staff, colleagues, the public and professionals both in verbal and written form. Ability to follow oral and written instructions. Ability to complete assigned tasks and complete documentation requirements. Ability to establish and maintain effective working relationships. Demonstrated computer skills and experience working with Microsoft Office and electronic health record (EHR). COMPETENCIES: Collaboration Welcoming Innovation Integrity Professionalism EXPERIENCE: 3 years of experience in medical records including scanning software. Minimum of two years leadership experience with understanding process improvement. Must understand medical terminology and the release of information process and regulations in a health care setting or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above. EQUIPMENT / TOOLS / TECHNOLOGY: Desktop or Laptop computer Telephone with voicemail Networked copier/printer/facsimile Microsoft applications (Outlook, Word, Excel, PowerPoint, etc.) Electronic Health Record (NextGen) Who we are: Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more. Our Mission: Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved. Our Vision: Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being. Our Values: Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals. Customer Service – Serve internal and external customers in a welcoming manner with compassionate care. Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning. Integrity – Uphold the highest ethical standards by being honest and trustworthy. Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results. Benefits: Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below! Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles Medical, Dental and Vision Insurance for you and your family Generous Paid Time Off benefit – 4 weeks per year for full time Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays! 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP 529 Savings Plans Pet Insurance! Employee Assistance Program Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category. Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.