What are the responsibilities and job description for the Regional Clinical Operations Manager position at Cherry Tree Dental?
Regional Clinical Operations Manager (Full-Time)
Cherry Tree Dental | Madison, WI
Remote with frequent travel
Cherry Tree Dental is dedicated to delivering exceptional patient care while supporting the success of our teams across a growing network of dental practices. As we continue to expand, we are seeking an experienced, results-driven Regional Clinical Operations Manager to provide operational leadership and drive performance across multiple practices.
The Regional Clinical Operations Manager oversees the day-to-day operations, performance outcomes, and regulatory compliance of dental practices within an assigned geographic region. This role serves as a critical link between corporate leadership and individual practice teams, ensuring consistent execution of organizational standards related to patient care, staff development, financial results, and compliance.
This is a highly visible leadership position that blends strategic oversight with hands-on operational support. The Regional Clinical Operations Manager partners closely with clinical and administrative teams to optimize workflows, implement best practices, and foster a culture of accountability, service excellence, and continuous improvement.
This field-based leadership role combines remote administrative responsibilities with frequent on-site visits to dental practices. Regular travel throughout the assigned region is required to support practice teams, conduct audits, and implement strategic initiatives. Occasional evening or weekend availability may be necessary to assist with staffing needs, special events, or urgent operational matters. A dedicated home office with reliable internet access and the ability to connect to company systems is required.
Key Responsibilities:
- Supervise daily operational performance across multiple dental offices
- Ensure standardized processes are implemented for scheduling, treatment planning, collections, and patient flow
- Identify inefficiencies and implement process improvements to enhance office productivity and service delivery
- Monitor key performance indicators (KPIs), including production, collections, accounts receivable (A/R), new patient acquisition, and profitability
- Collaborate with office managers to develop and implement data-driven strategies to improve financial outcomes
- Contribute to the development and management of regional budgets and financial targets
- Coach, mentor, and evaluate office managers and support staff
- Support recruitment, onboarding. and performance management across practices
- Promote a high-performance culture rooted in professionalism, accountability, and teamwork
- Ensure all offices adhere to OSHA, HIPAA, and state dental board regulations
- Conduct regular audits of clinical documentation, billing practices, and safety protocols
- Lead corrective action plans when compliance gaps are identified
- Set clear expectations for service delivery and patient engagement across offices
- Lead initiatives to improve patient satisfaction, online reviews, and retention metrics
- Resolve escalated patient concerns or complaints in a professional and timely manner
- Collaborate with marketing and business development teams to support regional growth goals
- Assist in the launch of new offices, service line expansion, or integration of acquisitions
- Monitor market trends and identify regional opportunities for growth or competitive advantage
What We're Looking For:
- Bachelor's degree in Healthcare Administration, Business, or related field
- Education and related work experience can be considered in lieu of Bachelor's degree
- Five years progressive leadership experience
- Proficient or ability to become proficient with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft)
- Strong understanding of dental practice workflows, performance metrics, and revenue cycle management
- Excellent communication, leadership, and conflict-resolution skills
- Ability to work independently while collaborating across departments and teams
- Willingness and ability to travel frequently within assigned region