Program Manager

Job Title:

Program Manager

Rev. Date:

03/10/26

Department:

Programs & Services

SOC Code:

Location:

All CSM Locations

FLSA:

Salary Non-exempt

Reports to:

Vice President of Programs and Services

EEO Code:

Responsibility:

Manager

Purpose: The Program Manager is responsible for development, training, implementation, and ongoing evaluation of Cherry Street Mission’s programming to eradicate poverty and homelessness. This position provides direct supervision of Community Resource Navigators and ensures they have the appropriate training and support to manage caseloads with professionalism and dignity.

Equal employment opportunity/Affirmative Action employer

Essential Functions:

• Manage Community Resource Navigators (CRN); interviewing, scheduling, coaching and accountability, performance evaluations; facilitate weekly team meetings
• Provide support for staff and guests as needed in problem solving, conflict resolution, etc.
• Closely oversee CRN caseloads and assign new guests following equitable processes
• Provide oversight for CSM programming with alignment to industry best practices, including assessment of effectiveness and adjustments as needed
• Oversee program data collection, software and related personnel
• Monitor and evaluate performance metrics and adjust program model to address opportunities and concerns

• Develop standard operating procedures (SOP) for programming, ensure the ongoing adherence for quality service delivery
• Implement ongoing process for Guest feedback and ensure input leads to program improvements
• Develop and maintain collaborative relationships within the community by attending coalition meetings and building resource network
• Participate in Manager On Call rotation
• Monitor and execute budget for program staff and guest programming funds
• Collaborate with other departments for organizational projects and initiatives
• Assist with holiday and special event planning and implementation

*Essential Functions may be revised upon management discretion

Cherry Street Core Values:

At CSM, we hold these core values to be crucial to performing everyday work. These are to be displayed by every employee hired at the organization at the time of hire and throughout their employment.

• Christ-centered – Christ is at the center of all I do and think. My decisions and actions are driven by Christ’s love for me, my submission to His teachings, and my desire to live and walk in His Way.
• Relational – Second to Christ, is my desire to love the people around me. People are not problems but are representations of the image of Christ in them.  I get to help them see that.
• Innovative – God is The Creator, and we are made in His image: that means WE are creative! Many times we must get creative to figure out the complexities of people’s lives to help them move forward or systems that need to be developed.  We can do that because of the image we carry.
• Solution oriented – God is abundant, and all the answers and resources are there.  We get excited by implementing systems and taking action to improve the situation.
• Gritty – We tenaciously get the job done.  We display passion and perseverance to make our way toward our goal of eradicating poverty physically, mentally and spiritually for each person.

Qualifications

Education and Experience

• Bachelor's Degree in Health & Human Services, Master of Social Work (MSW) Preferred
• Experience supervising/managing other employees

Knowledge, Skills, and Abilities

• Passion for discipleship of others and for demonstrated personal life of faith
• Excellent organizational and administrative skills and an orientation toward detail and follow-up
• Exhibits flexibility, open-mindedness, and positive adaption to change
• Ability to work with people from diverse backgrounds
• Knowledgeable of community resources and displays ability to collaborate well with external agencies
• Apply problem solving skills that lead to appropriate outcomes
• Respect’s individuals’ rights, honor self-determination and dignity of all people
• Excellent written and verbal communication, including active listening skills
• Responds positively to feedback with willingness to improve (coachable)
• Proficiency with Microsoft Office (Word, Excel, Power Point, Outlook) and Electronic Health Records

Licenses, Certificates, and Other Requirements

• Driver's License Required
• Mental Health First Aid Certified or completed within the first year of employment
• CPR Certified or completed within the first year of employment
• Suicide Prevention Training or completed within the first year of employment
• Trauma- Informed Care Training or completed within the first year of employment

*As a condition of employment, each team member is required to agree to the Cherry Street Mission Ministries Statement of Faith.

Work Environment:

Exposure to (“F” Frequent; “O” Occasional; “R” Rare; “N” Never) :

Equipment/Personal Protective Equipment Used

• Ability to use standard office equipment such as phone, computer, copier, fax/scan documents and filing cabinets.

Physical Demands (“F” Frequent; “O” Occasional; “R” Rare; “N” Never)

Lifting Requirements

•  Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
•  Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.

Executive:

Human Resources:

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