Community Resource Navigator

Job Title:

Community Resource Navigator

Rev. Date:

05/01/2026

Department:

Programs & Services

SOC Code:

Location:

Multi

FLSA:

Hourly - Non-exempt

Reports to:

Program Manager

EEO Code:

Responsibility:

Individual Contributor

Purpose: : The Community Resource Navigator promotes wholeness in a person’s life by working alongside Guests in the Ready for Life Program to eradicate poverty and homelessness. The scope of responsibilities includes case management, person-centered goal planning, referring to appropriate resources including Workforce Development, and facilitating diversion conversations. This position specifically focuses on individuals within Cherry Street Mission services who have high acuity needs such as complex medical and/or mental health challenges.

Equal employment opportunity/Affirmative Action employer

Essential Functions:

• Conducting and outlining person-centered goal plans focused on safe & affordable housing, viable income, and healthy relationships
• Refer individuals to appropriate community resources and provide advocacy
• Identify effective placement opportunities for individuals out of the scope of care for Cherry Street Mission services
• Responsible for managing caseload in an effective and efficient manner, completing documentation, and meeting requirements outlined in all Standard Operating Procedures
• Conduct crisis intervention and debriefing, including but not limited to verbal de-escalation
• Apply understanding of stages of change, motivational interviewing, and trauma-informed care
• Perform risk assessment and implement harm reduction techniques both onsite and when conducting home visits
• Responsible for incident reporting and responding to emergencies accordingly
• Seek to advance skill set needed by attending internal and external training opportunities and attend all mandatory staff meetings and trainings

*Essential Functions may be revised upon management discretion

Qualifications

Education and Experience

• Required: High School Diploma or equivalent with at least 2 years’ experience in mental health field, shelter care, or similar
• Preferred: Associate's Degree in Social Work, Counseling, and/or other related field such as Peer Support or Chemical Dependency Counseling Assistant (CDCA) with at least (2) years’ experience in mental health field, shelter care, or similar

Knowledge, Skills, and Abilities

• Exhibits flexibility, open-mindedness, and positive adaption to change
• Ability to work with people from diverse backgrounds
• Knowledgeable of community resources and displays ability to collaborate with external agencies and partners
• Apply problem solving skills that leading to appropriate outcomes (e.g., reduction of barriers to access care and coordination of services)
• Model and teach healthy coping skills and other growth opportunities
• Respect’s individuals’ rights with the ability to honor self-determination
• Excellent written and verbal communication, including active listening skills
• Displays patience, compassion, kindness, honesty, and integrity
• Responds positively to feedback with willingness to improve (coachable)
• Honors dignity and worth of all people

Licenses, Certificates, and Other Requirements

• Driver's License Required
• Mental Health First Aid Certified or completed within the first year of employment
• CPR Certified or completed within the first year of employment
• Suicide Prevention Training or completed within the first year of employment
• Trauma-Informed Care Training or completed within the first year of employment

*As a condition of employment, each team member is required to agree to the Cherry Street Mission Foundation of Faith.

Work Environment:

Exposure to (“F” Frequent; “O” Occasional; “R” Rare; “N” Never) :

Equipment/Personal Protective Equipment Used

• None

Physical Demands (“F” Frequent; “O” Occasional; “R” Rare; “N” Never)

Lifting Requirements

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Very heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force constantly to move objects.

Executive:

Human Resources:

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