Facilities Operations Lead

Description

The Facilities Operations Manager plays a critical leadership role in ensuring the CHCC operates safely, efficiently, and is always ministry-ready. This position partners closely with the Operations Director and works alongside senior leadership to oversee key operational systems, vendor relationships, financial processes, safety readiness, and long-term infrastructure planning. With a focus on ownership, systems thinking, and future leadership development, this role contributes to a stable, efficient campus that supports all ministry functions..

Essential Duties And Responsibilities

• Partner closely with the Facilities Operations Director to lead and execute campus operations strategies that ensure building readiness, operational efficiency, and alignment with ministry and organizational goals.
• Provide operational leadership across facilities systems, serving as a key connector between leadership vision and on-the-ground execution.
• Exercise independent judgment in assessing campus needs, prioritizing operational work, and resolving issues with professionalism and discretion.
• Own all facilities-related procurement and purchasing processes, ensuring alignment with budget, policy, and operational priorities.
• Oversee infrastructure-related vendor contracts, bidding processes, and compliance requirements (e.g., Frontier Fire, Altitude, Trane, and other key vendors).
• Provide day-to-day oversight of vendors and contractors, ensuring work is completed to standard, on time, and within scope.
• Manage departmental invoicing, ensuring accurate coding and budget alignment; partner with the Operations Director and Finance team to support financial accuracy and accountability.
• Provide hands-on leadership in coordinating and delegating daily facilities tasks—serving as the liaison between the Facilities Director and team to ensure clarity, follow-through, and excellence.
• Oversee vendor coordination for custodial, maintenance, and special project contractors—including obtaining quotes, reviewing contracts, scheduling work, and ensuring compliance with budget and scope.
• Lead facility readiness efforts related to safety compliance, including annual fire inspections, emergency systems testing, and OSHA-related standards; follow through on deficiencies and improvements.
• Maintain oversight of quality assurance and quality control efforts, including tracking punch lists and resolving maintenance or facility issues.
• Contribute to long-term infrastructure planning by supporting preventative maintenance strategies and capturing institutional knowledge.
• Work with leadership to plan and respond to severe weather, snow events, and emergency operations, offering operational insight and readiness recommendations.
• Ensure campus systems, vendors, and response plans are in place for timely, coordinated action during emergencies or inclement weather.
• Assist with hands-on facilities needs such as repairs, snow removal, room setups, and maintenance tasks, as needed—especially during peak ministry times.
• Create, maintain and improve operational systems, clear procedures, Standard Operating Procedures (SOPs), checklists, and workflows that strengthen campus operations and reduce dependency.
• Identify gaps or inefficiencies within operations and proactively recommend improvements to enhance reliability and stewardship.
• Support church traffic flow and parking coordination during services and special events in collaboration with Security and other teams.
• Recruit, train, and equip facilities volunteers to serve effectively; assign tasks based on strengths and availability while fostering engagement and excellence.
• Support leadership with clarity and calm in high-pressure situations, ensuring operational alignment and timely problem-solving.
• Exercise independent judgment and discretion in decision-making, problem-solving, and managing ministry initiatives in alignment with church values and strategic goals.
  
  

Supervisory Responsibilities

• This role does not have direct supervisory responsibility over CHCC staff or volunteers.
• Provides indirect leadership by overseeing external vendors and contractors, ensuring accountability to scope, timeline, and quality expectations.
• Partners with Facilities Operations Director and senior leadership to influence systems, processes, and decisions related to campus infrastructure and emergency readiness.
• May serve as a point of contact or on-site lead during weather events, emergency operations, or vendor-related projects.
• Contributes to the overall health and efficiency of campus operations through systems development, process improvement, and operational leadership.
  
  

Other Duties And Responsibilities

• Support and uphold CHCC’s mission with a Christ-centered, servant-hearted attitude.
• Communicate promptly and professionally, responding to emails, voicemails, and requests in a timely manner.
• Maintain confidentiality and communicate with sensitivity, care, and discretion.
• Complete assignments with excellence, efficiency and attention to detail.
• Actively participate in staff and department meetings, Chapel, Teachings, and church-wide events as needed.
• Steward church resources responsibly, including technology and office tools.
• Adhere to CHCC policies and ethical standards, reflecting our six core staff values: exalt, praise, accountable, effort, empathy, and unity.
• Receive feedback with humility and pursue ongoing growth and development.
• Provide a warm, welcoming presence to guests and ministry partners.
• Perform other duties as assigned to support team and church needs.
  
  

SPIRITUAL EXPECTATIONS

• Affirm and support CHCC’s Statement of Faith and mission.
• Pursue personal spiritual growth through regular time in Scripture, prayer, and engagement in the life of the church.
• Reflect the Fruit of the Spirit in character, conduct, and relationships.
• Love and serve others within the church and broader community with humility and care.
• Foster Christ-centered relationships with staff, volunteers, and congregants.
• Lead by example in prayer, mentorship, and servant-hearted leadership.
• Uphold a servant-leader mindset consistent with a Christ-honoring workplace culture.
• Live out CHCC’s six staff values—exalt, praise, unity, empathy, effort, and accountability—through a spirit of humility, a commitment to excellence, and a heart to serve both God and others.
  
  

Requirements

EDUCATION and/or EXPERIENCE

• 5 years of experience in facilities, operations, or maintenance roles with increasing responsibility.
• Experience overseeing vendors, managing infrastructure-related projects, and supporting emergency operations in a ministry, nonprofit, or school setting preferred.
• Working knowledge of building systems (HVAC, electrical, fire/life safety, plumbing) and related compliance requirements. .
• Familiarity with OSHA regulations and facility safety protocols required.
• High school diploma or equivalent required; relevant certifications or technical training (e.g., OSHA, facilities or operations management, project coordination) strongly preferred.
  
  

Qualifications

• Demonstrated ability to lead and coordinate complex operational systems in a dynamic ministry environment.
• Strong organizational and administrative skills; able to design workflows and systems that support excellence and efficiency .
• Comfortable with both hands-on physical labor and administrative work; adaptable, proactive, and dependable.
• Skilled in identifying problems, assessing risks, creating punch lists, and following through to resolution.
• Proficient in Microsoft Office Suite (e.g., Word, Excel, Outlook, Teams); able to utilize standard tools for documentation, communication, and financial processes. .
• Demonstrate proficiency with common office technologies, including email, printers/copiers, shared drives, and organizational software platforms; able to troubleshoot basic issues and learn new tools quickly.
• Capable of managing multiple tasks and working under pressure.
• Available for evenings, weekends, or holidays as required.
• Must pass a CHCC background check.