What are the responsibilities and job description for the Front Office Lead position at Cherry Hill Women's Center?
Front Office Lead sought for Cherry Hill Women’s Center, a state licensed ambulatory surgical center that has delivered excellence in abortion and reproductive healthcare for over 45 years, always at the forefront of best practices in our field. Our team members are committed to advocating and caring for people seeking legal, safe, compassionate and respectful abortion care, in addition to assistance for adoption services and prenatal care.
We are seeking a dedicated and organized Front Office Lead to join our clinic team. The ideal candidate will have a minimum of 1 year of supervisory experience, strong cash handling skills, and a background in customer service. This role requires a team player who is proficient in Microsoft Office and can manage various administrative tasks efficiently.
Key Responsibilities:
- Financial Intake: Handle financial intake with patients, ensuring accuracy and confidentiality.
- Supply Ordering: Manage and order office supplies.
- Payroll Support: Serve as a backup for payroll processing, ensuring timely and accurate payroll submissions.
- Medical Record Requests: Assist with medical record requests, maintaining compliance with privacy regulations.
- Customer Service: Provide exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Team Collaboration: Oversee front desk staff and work collaboratively with clinic staff to ensure smooth operations and a positive patient experience.
Qualifications:
- Minimum of 1 year of supervisory experience.
- Proven experience in cash handling and customer service.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
Preferred Qualifications:
- Experience in a healthcare or clinical setting.
- Knowledge of medical billing and coding.
CHWC is committed to continuous improvement, and we believe that all people must have access to high quality, compassionate and respectful reproductive healthcare. CHWC is an active member of the Abortion Care Network and accredited by the National Abortion Federation and licensed by the NJ Department of Health. CHWC values staff development and growth and offers many learning opportunities at national conferences.
