Site Manager

Welcome to Cherry Health - video about Cherry Health

Overview Of Position

The Site Manager is responsible for setting the direction of the assigned clinic to ensure the delivery of high-quality, professional clinical services. This role fosters a collaborative, high-performing team environment focused on excellent patient care.

This position will be based at our Heart of the City Health Center, located at 100 Cherry St. The clinic specializes in Internal Medicine, serving patients ages 18 and older. The Site Manager provides leadership and oversight for the entire care team, including the RN Site Manager, registered nurses, medical assistants, front desk staff, physicians, and advanced practice providers.

The Site Manager provides oversight of all operational functions at the site, including staffing, safety, and compliance with organizational policies, as well as local, state, and federal regulations and accrediting body standards.

The Site Manager is expected to consistently model and uphold the organization’s Mission, Policies, Procedures, and Code of Ethics in all actions and communications.

Essential Duties And Responsibilities

• Demonstrate leadership and management skills that foster a culture of high performance.
• Model and communicate key values in a way that supports Cherry Health’s mission.
• Create scheduled staff hours of work, priorities, and assignments to ensure efficient operation, based on workload.
• Review risk management, Identify and remediate all health and safety concerns at assigned location to ensure a safe environment for patients and staff.
• Manage and maintain appearance of site ensuring cleanliness and professional standards per organizational standards.
• Collaborate with medical leadership to drive productivity expectations and maximize efficient operations of clinic.
• Provide coaching consistently, promptly, and appropriately to all site staff
• Direct, supervise, train, evaluate organizational competencies.
• Assist in the development and monitoring of department/program budget.
• Conduct quality assurance activities through reviews, meetings, reports, and observation of results, according to professional practice standards and regulatory compliance.
• Regularly hold meetings to communicate organizational initiatives and updates to staff.
• Coordinate interdisciplinary planning to meet patient care and health service objectives.
• Participate in planning and coordinating emergency preparedness plans.
• Manage additional operation aligned departments and/or operational initiatives as assigned by the Director of Practice Operations.
• Act as a resource for the medical questions and concerns for patients, families, and staff.
• Other duties as assigned.
  
  

Skills / Knowledge / Abilities

• Strong interpersonal verbal, non-verbal and written communication skills.
• Ability to exhibit professionalism when interacting with patients, providers, staff and external partners.
• Self-motivated with strong organizational and time management skills
• Ability to identify problems, think logically, and devise practical solutions.
• Proficiency with Microsoft Office Suite, and experience with EMR/EHR platforms.
• Understanding of policies, procedures, and operations of a health care practice.
• Willingness to work outside of normal business hours if needed.
• Ability to work autonomously with limited supervision.
• Basic Life Support/CPR training according to requirements of license or certification.
• Working knowledge and awareness of state and federal requirements and codes governing treatment.
  
  

Education / Licenses / Certificates

• Current registered nurse license with the State of Michigan preferred.
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
  
  

Experience

• Five or more years of management experience in an ambulatory care setting which includes working with multiple providers. Prefer experience in family practice, managed care and working with high need populations, government funding, and multiple sites.
• Experience with quality improvement management.
• Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above
  
  

VALUES

• Collaboration
• Customer Service
• Innovation
• Integrity
• Professionalism
  
  

Who We Are

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.
  
  

Benefits

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program
  
  

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.