Optical Supervisior

Welcome to Cherry Health - video about Cherry Health

Overview Of Position

This position is responsible for the overseeing optical operations, training of opticians and working in a team environment to ensure the highest quality of care.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.

This is a full time, benefit eligible position typically working onsite at our Heart of the City Health Center Monday - Friday 8am-5pm.

ABO-C certification required.

Essential Duties And Responsibilities

• Support Cherry Health’s mission & vision.
• Model and communicate Cherry Health’s key values.
• Foster a culture of excellence, customer service & patient satisfaction.
• Demonstrate leadership and management skills.
• Demonstrate mastery of daily optical retail operations.
• Oversee optical staffing and operations.
• Monitor optician/retail productivity.
• Schedule staff hours of work and assignments to ensure efficient operation.
• Approve staff timecards and paid time off.
• Support optical staff on optical floor 16-24 hours/week as assigned.
• Direct, supervise, train, and evaluate optician core competencies.
• Address performance issues consistently, promptly, and appropriately in collaboration with vision services manager and human resources.
• Maintain ABOC certification, have thorough understanding of optician certification process & assist in the educational training of opticians pursuing certification.
• Participate in staff meetings to communicate organization initiatives and updates.
• Participate in developing policies and assure that they are adhered to.
• Assist in the development and monitoring of department/program budget.
• Maintain budget by seeking cost-effective alternative products and services.
• Ensure accurate billing practices.
• Understand and adhere to special program funds.
• Monitor and approve payroll deduct for employee orders.
• Collaborate with front desk supervisor to ensure that payments collected are reconciled and processed daily.
• Effectively work with staff and patients to resolve patient complaints.
• Accurately enter new inventory in optical management system.
• Complete frame inventory at least quarterly or more frequently for accuracy.
• Oversee frame board management, organization and purchasing of frames.
• Regularly meet the optical venders.
• Collaborate with the vision services manager and director of school programs to ensure efficient and quality optical services within school vision services.
• Understand and adhere to CH’s compliance standards as they appear in CH’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keep abreast of all pertinent federal, state and CH’s regulations, laws, and policies as they presently exist and as they change or are modified.
• Perform other duties as assigned.
  
  

Skills / Knowledge / Abilities

• Leadership skills including team building and conflict resolution.
• Team oriented with strong collaborative skill set.
• Excellent communication and interpersonal skills.
• Strong organization and problem-solving skills.
• Ability to understand and follow complex written and oral instructions.
• Demonstrated mastery of daily optical retail operations.
• Ability to train others on advanced skills and optical knowledge.
• Ability to work independently and effectively with minimal supervision.
• Excellent customer service skills.
• Basic technical/computer literacy
• Bilingual (Spanish) preferred but not required.
• Ability to travel to other sites as determined by business needs.
• Ability to work evenings or weekends as required.
  
  

Key Values

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning
  
  

Education / Licenses / Certificates

High school diploma or equivalent. Certification in ABOC and CPR.

Client Population Served

May serve all patient populations.

Who We Are

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.
  
  

Benefits

Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program
  
  

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.