Courier

Coordinates and organizes daily deliveries to ensure all customers receive accurate and timely delivery of their medications or supplies. Maintains safe driving techniques and abides by all traffic laws. Provides each customer with efficient, personalized, and friendly care. Represents the organization by showing compassion to each customer and respecting all privacy laws. Reports to the Purchasing Manager.

Anticipated Schedule

Monday-Friday, FT/PT.

• Required: Valid Iowa drivers license
• Required: High School diploma or GED equivalent
  
  

Experience

• Preferred: Experience in operating a cash register
  
  

Knowledge/Skills/Abilities

• Excellent written and verbal communication skills, required.
• Skill in service orientation by actively looking for ways to help people.
• Highly developed problem-solving skills.
• Ability to communicate and interact effectively with members of the public.
• Ability to adapt to flexible work schedules and frequent interruptions.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to diffuse and respond effectively to situations involving intense pressures and/or unpredictable persons.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to engage patients and to create and enhance their connection to the organization.
• Ability to work effectively and patiently with patients.
  
  

Essential Functions

• Provides prompt, efficient and friendly delivery service by exhibiting care, concern and patience in all customer interactions.
• Drives safely and adheres to all traffic laws and regulations.
• Communicates effectively with other pharmacy team members to coordinate patient deliveries to meet the needs of our customers and long-term care facilities.
• Encourages patients to call the pharmacy with any questions or concerns.
• Pays attention to all delivery notes on prescriptions and follows directions accordingly.
• Maintains HIPAA compliance and adheres to privacy practices for our patient protected health information.
• Ensures no medication delivery is left unattended and a patient signature is always documented with each delivery.
• Makes change when necessary using quick mental math. Must be familiar and responsible with safe money handling techniques.
• Assists with other pharmacy and retail duties as assigned.