Sr Restaurant Manager, Chicago Steakhouse

Primary Purpose

JOB DESCRIPTION

The Restaurant General Manager is responsible for all aspects of the management of the assigned restaurants. They provide direction and leadership for the Assistant General Manager, Assistant Manager, and the Restaurant Service team consistent with the company brand. They are responsible for leading the team to achieve the operational and financial goals of the venue; driving covers and optimizing reservation channels; monitoring the performance, scheduling, and training of the staff; executing initiatives as implemented by property F&B leadership; maintaining the facilities following company service standards; and ensuring high customer satisfaction and an exceptional guest experience. All duties are performed per the company’s policies and procedures.

Position: Salaried, Full-Time

Location: Gold Strike Casino

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Owns, leads, and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability.
• Co-own (with the Executive Chef) the restaurant’s business plan and represent the restaurant in divisional, property, or corporate meetings.
• Responsible for the execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules, and regulations for the restaurant staff.
• Owns restaurant’s execution of F&B and/or company-wide initiatives and programs.
• Maintain the highest standards of health, sanitation, and cleanliness within all areas of Beverage.
• Responsible for the completion of all company compliance training by the restaurant staff.
• Manages Human Resources responsibilities for the Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements.
• Interacts with guests frequently to ensure satisfaction and enjoyment of the dining experience.
• Reacts to any guest complaints and takes any appropriate action.
• Manages Restaurant’s guest feedback channels through approved company practices. Collaborate with the Executive Chef and culinary team to ensure a seamless service experience between the kitchen and dining room.
• Maintains excellent knowledge of the venue’s food & beverage products, menu items, and equipment used to perform duties.
• Perform other job-related duties as requested.
  
  

Qualifications

MINIMUM REQUIREMENTS:

• Bachelor's degree in a related field, or equivalent experience.
• Two (2) or more years of prior relevant experience in a high-volume restaurant or previous experience in a luxury or fine-dining restaurant.
  
  

Preferred

• Previous experience managing employees under a collective bargaining agreement.
  
  

Knowledge, Skills, And Abilities

• Complete knowledge of health and safety regulations.
• Knowledge of all products, menu items, and equipment used to perform these duties.
• Working knowledge of Point of Sale (POS) systems and operations.
• Ability to execute guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Strong overall knowledge of beverage preparation and presentation.
• Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts.
• Excellent customer service skills.
• Able to lead and mentor a team.
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
• Effective listening abilities and the ability to make strong judgment calls.
  
  

Working Conditions

• This is not intended to include every duty or responsibility of the job nor is it intended to be an all‐inclusive list of the skills and abilities required to do this job.
  
  

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.