Poker Floor Lead

Job Description

You’ve mastered the deck; now it’s time to master the floor. The Poker Floor Lead is a critical leadership position reserved for those who have spent significant time in the trenches of a casino poker environment. This role isn't for beginners—it requires a deep, intuitive understanding of game flow, player psychology, and complex dispute resolution that only comes with years of experience.

As a Poker Floor Lead, you are the final word on the floor. You will oversee all poker activities within your assigned area, coordinating with dealers to ensure seamless gameplay while maintaining the highest levels of security and integrity. From managing inventory to mentoring the next generation of dealers, your expertise will be the backbone of our poker room’s success. Please note: This position strictly requires a minimum of 2 years of professional casino poker dealing experience.

Responsibilities

• Floor Leadership: Direct and supervise the daily activities of Poker Dealers, ensuring professional conduct and adherence to house procedures.
• Conflict Resolution: Act as the primary authority in resolving player disputes and technical game issues with poise and fairness.
• Operational Management: Lead the opening and closing procedures of the poker room, including the management of accurate poker inventory.
• Performance Oversight: Provide vital input on staffing needs, performance appraisals, and corrective actions to maintain a high-performing team.
• Security & Integrity: Conduct rigorous inspections of decks and monitor gameplay to identify irregularities and maintain total game security.
• Safety & Compliance: Ensure all safety policies are strictly followed and report any potential hazards or procedural deviations to the Poker Shift Manager.
  
  

Qualifications

• Experience Requirement: To be considered for this role, you must possess at least 2 years of professional experience dealing cards in a regulated casino poker environment. This is a non-negotiable prerequisite for our leadership team.
• Education: High School Diploma or GED required.
• Leadership Ability: Proven track record of leading and guiding employees in a fast-paced, high-pressure environment.
• Technical Expertise: Comprehensive knowledge of professional poker dealing procedures and gaming regulations.
• Licensing & Training:
• Ability to obtain and maintain a gaming license from the appropriate authority.
• Successful completion of training in the CNE Gaming Academy.
• Must possess and maintain a valid driver’s license.
• Professionalism: Commitment to providing a "Rock Star" standard of guest service at all times.
• Work Environment & Physical Demands:
• Ability to work in a climate-controlled environment with constant exposure to smoke and loud noise.
• Ability to stand or sit for extended periods and lift/carry up to 10 lbs.
  

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600 electronic, poker and table games, 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .
  
  

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
  
  

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment