Player Services Cashier

Job Description

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to play a vital role in providing a positive and enjoyable gaming experience for guests. This position involves handling a variety of financial transactions, promoting the casino's rewards program, and ensuring guest satisfaction. THIS POSITION REQUIRES WEEKENDS, HOLIDAYS AND POTENTIAL OVERNIGHTS.

Responsibilities

• Process a wide range of cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.
• Promote and explain rewards program benefits, on-going promotions, and other relevant information to guests.
• Enroll guests into the rewards program and issue membership cards.
• Conduct entry-level player evaluations and make outbound calls as needed.
• Verify and distribute payments for jackpots and special payouts.
• Maintain accurate records of all transactions.
• Handle guest requests, disputes, and complaints professionally.
• Safeguard company assets and reconcile daily transactions.
• Maintain a clean and organized work area.
• Adhere to all company policies and procedures.
  
  

Qualifications

• High School Diploma or GED.
• One year of cash handling or customer service experience preferred.
• Excellent customer service and communication skills.
• Strong interpersonal and communication skills.
• Ability to perform basic mathematical computations accurately.
• Knowledge of casino games and property amenities.
• Ability to learn and explain gaming promotions.
• Ability to work in a fast-paced and often demanding environment.
• Ability to work independently and as part of a team.
• Ability to stand for extended periods and lift up to 50 pounds.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver's license.
  
  

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600 electronic, poker and table games, 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .
  
  

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
  
  

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment