Player Services Administrator

Job Description

As a Player Services Administrator at Cherokee Casino Tahlequah, you will be responsible for supervising the activities of Player Services Representatives (PSRs), maintaining service standards, and ensuring compliance with all casino policies and gaming regulations. You’ll act as a key point of contact for guest interactions, staff training, and operational support, helping to create a welcoming and efficient gaming environment. This role requires strong leadership, communication, and organizational skills to manage multiple responsibilities without direct supervisory authority.

Responsibilities

• Oversee daily supervision and scheduling of Player Services Representatives
• Monitor staff adherence to appearance, attendance, and conduct standards
• Verify and approve jackpots and cancel credits
• Resolve guest disputes professionally and escalate when necessary
• Conduct casino head counts during assigned shifts
• Train and evaluate new E-games personnel
• Perform coaching sessions and corrective actions for team members
• Recommend improvements to enhance employee and guest satisfaction
• Maintain knowledge of casino games, promotions, and amenities
  
  

Qualifications

• High School Diploma or GED required
• Minimum 1 year of casino operations experience or 3 years in customer-facing supervisory roles
• Previous supervisory experience preferred
• Strong customer service, communication, and organizational skills
• Basic math proficiency and computer literacy (Excel, Word, Outlook)
• Ability to obtain and maintain a state-issued liquor license
• Completion of Alcohol Awareness training (CNE or equivalent)
• Ability to obtain and maintain licensing from the appropriate gaming authority
• Capable of standing and walking for extended periods and lifting up to 10 lbs.
• Willingness to work in environments with smoke, noise, and varied temperatures
  
  

About Us

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .
  
  

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
  
  

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment