What are the responsibilities and job description for the Hotel Guest Services Representative position at Cherokee Nation Entertainment?
Job Description
As a Guest Services Representative, you will assign rooms according to guest requests and preferences whenever possible.
Position Status : Full-Time
Location : Gold Strike Casino - Tunica, MS
Responsibilities
PRIMARY RESPONSIBILITIES :
- Assign rooms according to guest requests and preferences whenever possible.
- Pre-assign, pre-key and prepare all guest packets for designated arrivals.
- Review / track / accommodate requests for changes and communicate to appropriate staff.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Identify and resolve any over-commitments by room type.
- Balance room inventory in advance.
- Review out-of-order rooms for accurate return dates; report any room maintenance problems to management, housekeeping, and / or engineering.
- Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.
- Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports, etc.
- Balance clerk / cashier postings, cash, and credit transactions daily.
- Perform other job-related duties as requested.
Qualifications
MINIMUM REQUIREMENTS :
KNOWLEDGE, SKILLS, AND ABILITIES :
