Front Office Shift Supervisor

Job Description

Are you a hospitality professional who enjoys leading teams and delivering outstanding guest experiences? As a Front Office Shift Supervisor, you'll play a key role in overseeing front desk operations, supporting staff development, and ensuring every guest receives exceptional service. This is a great opportunity for someone who is organized, guest-focused, and ready to take the next step in their hospitality career.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes The Following

• Prepares daily reports for management.
• Prepares work schedule for front desk, bell and concierge.
• Records and documents employee attendance and performance.
• Supervises and trains agents within front desk, bell, concierge and call routing.
• Ensures department has necessary equipment for daily operations.
• Assists in guest check in and out, makes reservations, and answers incoming calls.
• Ensures each guest receives exceptional guest service and resolves guest complaints or disputes.
• Communicates with housekeeping on a regular basis regarding room status.
• Communicates, cooperates and coordinates with co-workers and managers in the Hotel Department and all other departments.
• Processes accurate cash and credit card transactions.
• Promotes the hotel/casino and all its services and facilities while maximizing occupancy and ADR.
• Processes daily reports, reconciliations, journals, etc. and accurately and in a timely manner reports any problems or discrepancies immediately to the Front Office Manager or Hotel Manager.
• Assures safety and security of all guests, customers and co-workers as well as protecting company assets.
• Assists in the preparation of commissions for OTA and Travel Agents.
• Checks in Busses, Groups, ensures keys are made and payment is collected.
• Assists in preparing weekly schedule
• Ensures on-going training of Front Office Staff based on established policies and procedures
• Performs other job-related duties as assigned.
  
  

SUPERVISORY/MANAGEMENT AUTHORITY

Supervise/manage a department and provide input towards hiring/firing/performance decision.

Qualifications

EDUCATION AND EXPERIENCE

High School Diploma or General Education Degree (GED) and 1 year of guest and hotel experience.

Other Requirements

• Knowledge of phone systems and hotel property management systems.
• Working knowledge of Microsoft Office products.
• Ability to multi-task and work in a fast-paced environment.
  
  

WORK ENVIRONMENT

Work may be performed in a variety of settings, including climate-controlled office settings and casino floors which includes exposure to second-hand smoke and crowd noise. Work will require varied shifts including, weekends and holidays, as needed. Work requires lifting objects up to 50lbs and standing for long periods of time.

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600 electronic, poker and table games, 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .
  
  

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
  
  

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment