Dispatch Clerk

Job Description

At Hard Rock Hotel & Casino Tulsa, we deliver an unforgettable, high-energy experience for our guests—and that starts with a flawless room. As a Housekeeping Dispatcher, you play a critical role in the guest experience by managing the heartbeat of resort operations.

In this fast-paced role, you will answer inbound guest and internal team requests, log them accurately, and deploy the right personnel to get the job done. You will act as the ultimate air traffic controller for our rooms, monitoring live checkouts, verifying room statuses, and generating the computer reports that keep our housekeeping and maintenance teams completely synchronized. If you have sharp organizational skills, great communication, and a passion for hospitality, come help us keep the show running seamlessly.

Responsibilities

• Central Communications Hub: Answer guest and employee phone calls promptly, documenting all service requests and routing them to the appropriate department for rapid completion.
• Room Status & Dispatching: Monitor the hotel computer system for guest checkouts, room discrepancies, and updates. Prepare and issue daily room assignments for the housekeeping crew to optimize turnaround times.
• Resort Operations Support: Generate, verify, and distribute daily operational computer reports to leadership and team members.
• Maintenance & Facilities Coordination: Identify property needs and submit detailed work orders to the maintenance team for quick repairs.
• Asset Protection: Document and track all lost-and-found items, ensuring they are safely turned over to security per resort protocol.
• Resort Expertise: Maintain up-to-date, comprehensive knowledge of all resort services, amenities, and hours of operation to answer inquiries accurately.
• Team Collaboration: Perform other job-related duties as assigned to support the property and maintain a seamless guest experience.
  
  

Qualifications

• High School Diploma or GED required.
• Minimum of 1 month of experience in a guest service or hospitality environment.
  
  

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600 electronic, poker and table games, 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .
  
  

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
  
  

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment