Cage Shift Manager

Job Description

At Hard Rock Hotel & Casino Tulsa, we create authentic experiences that rock. As the Cage Shift Manager, you are the operational backbone of our financial transactions during your shift. You’ll oversee daily cage activities—including cashiering, main cage, and vault operations holding multi-million dollar funds—ensuring flawless accountability, tight regulatory control, and top-tier guest experiences.

Working closely with the Cage Operations Manager and fellow shift leaders, you will foster a high-performing team, streamline processes, and maintain absolute integrity across all financial touchpoints. In the absence of the Cage Operations Manager, you will step up as the primary point of leadership for the department. If you thrive in a fast-paced environment and know how to lead with confidence, precision, and hospitality, we want you on our team.

Responsibilities

• Shift Operations & Leadership: Direct and oversee shift activities across Casino Cages, Main Cages, and Vault operations through subordinate supervisors; step in to manage overall department operations in the absence of the Cage Operations Manager.
• Asset Safeguarding & Vault Control: Oversee the security, accountability, and balancing of company funds, including vault balances in excess of $4 million.
• Guest Service Excellence: Drive a customer-first culture on the floor by monitoring staff interactions, offering actionable feedback, and ensuring quick, accurate financial services.
• Compliance & Security: Enforce strict adherence to internal policies and regulatory standards (including CNGC, IRS, and OHRC); collaborate with Security, Surveillance, and Accounting to investigate variances or suspicious activity.
• Cross-Departmental Collaboration: Work seamlessly with interacting departments to balance business needs, ensure equipment efficiency (ATMs, check cashing, ticket redemption, cash advance tools), and maintain operational flow.
• Team Development & Staffing: Hire, schedule, train, and mentor department staff to build institutional knowledge, drive performance, and support succession planning.
• Continuous Improvement: Identify operational bottlenecks and assist in implementing streamlined, efficient workflow processes.
  
  

Qualifications

• Education & Experience: Associate’s degree combined with at least 1 year of directly related cage, vault, or financial management experience (or an equivalent combination of education and hands-on experience).
• Leadership Skills: Proven ability to lead, mentor, and performance-manage a team in a high-volume setting.
• Technical & Analytical Aptitude: Strong decision-making and problem-solving skills, with proficiency in basic office tech and standard business software (Excel, Word, Outlook).
• Communication: Exceptional verbal and written communication skills with the ability to interact professionally with guests, team members, and executive leadership.
• Regulatory Licensing: Ability to obtain and maintain valid licensing through the appropriate tribal gaming authority (Cherokee Nation Gaming Commission).
• Driver's License: Must possess a valid driver’s license.
• Physical & Environmental Adaptability: Comfort working in a dynamic casino environment (indoor office and casino floor setting with occasional exposure to smoke, loud noise, and bright lights); ability to stand/walk for extended periods and comfortably lift or move up to 25 lbs.
  
  

About Us

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600 electronic, poker and table games, 35,000 square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's What Awaits You

• Health & Wellness:  Choose from top-notch health plans,  24/7 Telemedicine access , and  on-site health clinics  (at select locations).
• Financial Security:  Grow your future with a generous  401(k) match  and  paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:  Enjoy  flexible spending accounts ,  maternity/ paternity leave , and  voluntary benefits  for added peace of mind.
• And More:  Earn  incentives  based on performance,  refer friends  and get rewarded, and enjoy  discounts  and  holiday appreciation gifts .
  
  

About The Team

Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment

Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

Step Into a World Of Possibilities

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
• Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
  
  

More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:Cherokee Nation Entertainment