What are the responsibilities and job description for the Cage-Player Services Cashier FT position at Cherokee Nation Entertainment?
Primary Responsibilities
JOB DESCRIPTION
Prepare and issue banks for employees, perform drops, balance cash/chips/other cash equivalents, verify employee drops, complete deposits.
Position Status: Full-time, Hourly
Location: Gold Strike Casino
Responsibilities
PRINICIPAL DUTIES AND RESPONSIBILITIES:
MINIMUM REQUIREMENTS:
JOB DESCRIPTION
Prepare and issue banks for employees, perform drops, balance cash/chips/other cash equivalents, verify employee drops, complete deposits.
Position Status: Full-time, Hourly
Location: Gold Strike Casino
Responsibilities
PRINICIPAL DUTIES AND RESPONSIBILITIES:
- Facilitates a wide range of transactions, including a high volume of cash transactions; performs noncash transactions for guests in a courteous, accurate, and timely manner.
- Counts funds and reconciles daily summaries of transactions to balance the main cage, cash vault, and chip vault.
- Issues banks to employees and drops funds from employees and guests. Verifies money employees drop during shifts and close out.
- Processes and completes daily deposits.
- Processes cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.
- Introduces and promotes rewards program membership benefits and explains details of current promotions, offers and other event information to guests.
- Enrolls guests into the rewards program, issues membership cards, and maintains accurate player tracking information.
- Treat situations with the appropriate sense of urgency.
- Conducts entry level player evaluations.
- Verifies and distributes payments of jackpots or special payouts and ensures accurate completion of required paperwork.
- Maintains cash and accountability of ATMs and various Kiosks.
- Handles guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.
- Safeguards company assets and reconciles daily transactions to balance at the end of shift.
- Maintains confidentiality of all casino and guest information.
- Maintains a clean, well-organized and properly stocked work area and environment.
- Complete credit-related transactions accurately.
- Inputs, reviews, and monitors information in the IGT Patron, CTA, and casino credit systems.
- Updates leadership on guest information that is modified during your shift.
- Maintains and completes various gaming and company forms and reports.
- Answers cage/credit/promotional related phone calls, potentially multiple lines at once.
- Verifies and updates player information and history in both the gaming and player systems.
- Communicates with leadership regarding credit applications.
- Performs other job-related duties as assigned.
- No supervisory/management authority.
- This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoke and/or vape vapors. An ability to work a flexible schedule, including extended hours, weekends, and holidays is required.
MINIMUM REQUIREMENTS:
- High School Diploma or General Education Degree (GED) and/or equivalent combination of education and experience.
- One (1) year cash handling experience.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
- Knowledge of principles and processes for providing excellent guest service.
- Knowledge of computers and proficient in the use of computer software as it relates to the job.
- Effective verbal communication skills.
- Ability to communicate and express thoughts and ideas in a clear and concise manner, both in writing and verbally.
- Ability to deliver a level of service that creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.
- Ability to remain calm and professional under stressful conditions and during stressful interactions.
- Ability to learn casino games and property amenities to better serve guests.
- Ability to perform basic mathematical computations accurately.
- Ability to learn and explain gaming promotions including drawings and tournaments.
- Ability to learn, and remain in compliance with, federal, state, and local laws, regulations, and ordinances, as well as company and departmental polices, practices and procedures.
- Ability to make sound decisions when involving guest service.
- Ability to develop and maintain positive working relationships with others.
- Maintains a friendly, upbeat attitude with a smile through adverse situations.
- Present a pleasant, professional appearance.
- Presents a friendly demeanor, including a smile and welcoming attitude with co-workers, internal, and external guests.
- This is not intended to include every duty or responsibility of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.