What are the responsibilities and job description for the E-Games Tech 1, Hard Rock Tulsa, OK position at Cherokee Nation Businesses?
Execution of machine moves, game conversions, installations, maintenance, floor upgrades and repairs of E-Games machines. (Formerly known as IT Technician)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following (Other duties may be assigned):
- Demonstrate computer literacy.
- Work closely with vendors and assist them in machine repairs.
- Perform machine repairs under the supervision of a higher level technician.
- Maintain a positive image of CNE.
- Focus on guest service.
- Demonstrate troubleshooting techniques and escalate problem if needed.
- Able to work in a team oriented environment.
- Assist in machine installs or changes
- Expected to execute machine moves, game conversions, installations and floor upgrades.
- Perform preventative maintenance on machines.
- Maintain accurate parts inventory.
- Respond in a timely fashion to technician calls on floor.
- Take initiative to ask for and offer help to guests and co-workers.
- Adhere to all regulatory, departmental and company policies.
- Assist in the repairs ticket redemption kiosks and ATMs with the supervision of a higher level technician
- Ensures work is performed in a safe manner
- Other Duties as assigned.
SUPERVISORY/MANAGEMENT AUTHORITY
No supervisory responsibilities.
EDUCATION and/or EXPERIENCE
Requires a minimum of a High School Diploma or equivalent and 1 year of previous E-Games experience or 1 year of previous experience in a technical field such as IT, electrical, or equivalent. Completion of IGT Courses: MT321, MT412, MT413, MT103.
KNOWLEDGE, SKILLS AND ABILITIES
- Able to obtain and keep gaming and driver's licenses with a clean record
- Able to pass background check, pre-employment and random drug tests
- Work well under pressure
- Must be able to lift a minimum of 75lbs.
- Must be able to obtain a CNGC gaming license.
- Must be able to stand and/or walk for extended periods of time.
WORK ENVIRONMENT
Exposure to smoke and loud noises should be expected.