What are the responsibilities and job description for the Employee Relations Specialist position at Cherokee Indian Hospital?
Job Title: Employee Relations Specialist
Job Code: HRERSPEC
Department: Human Resources
Division: Human Resources
Salary Level: Exempt 2
Reports To: Employee Relations Manager
Position Summary
The Employee Relations Specialist will carry out early-career professional tasks with routine oversight relating to employee relations functions and services to support the mission, equity, and operational goals of Cherokee Indian Hospital Authority. This role applies foundational knowledge and judgment to employee relations activities.
Essential Duties
Job Code: HRERSPEC
Department: Human Resources
Division: Human Resources
Salary Level: Exempt 2
Reports To: Employee Relations Manager
Position Summary
The Employee Relations Specialist will carry out early-career professional tasks with routine oversight relating to employee relations functions and services to support the mission, equity, and operational goals of Cherokee Indian Hospital Authority. This role applies foundational knowledge and judgment to employee relations activities.
Essential Duties
- Maintains and administers recognition and engagement programs and climate measurement for CIHA monitoring associated metrices such as turnover rates, escalation rates, and exit interview trends
- Assists the Employee Association with all engagement initiatives and programs (Awards, Events, Drawings, Gifts, and Programs).
- Assists in the development, maintenance and administration of company policies and procedures
- Provides effective service, support, and resolution of employee relations issues to management while demonstrating a strong sense of discretion and confidentiality
- Serves as a contact for Employee Assistance Program Network and provides program information to employees
- Actively works case management and resolution metrics to include number of ER cases, case type distribution, case resolution time, resolution outcomes and reoccurrence rate
- Executes moderately complex assignments with some autonomy, including data analysis, report preparation, and policy interpretation.
- Collaborates across teams and contributes to solving routine business problems.
- Demonstrates increasing cultural awareness and professional maturity in internal and external interactions.
- Other duties as assigned.
- Knowledge of current labor law and employment law (state, federal, and Tribal).
- Solid understanding of Employee Relations techniques.
- Developing analytical and project management skills.
- Applies growing subject matter knowledge to complete recurring assignments with limited complexity, following established practices and under routine supervision.
- High level of professionalism and interpersonal skills.
- Ability to communicate in an articulate, professional manner while maintaining a necessary degree of confidentiality, adjusting message for audience.
- Ability to meet deadlines while maintaining quality standards.
- Strong commitment to patient-centered care and the mission of serving the community.
- Bachelor’s degree in Human Resources or related field, or equivalent combination of education and specific HR experience required.
- Minimum 2 years of HR or employee relations experience required.
- Minimum of 1 year of workplace investigations, or conflict resolution experience.
- Experience in healthcare, tribal organizations, or mission-driven environments preferred.
- Human Resources certification preferred
- Employee Investigations certification required or must obtain within one year of employment.
- Primarily office-based with occasional travel for events or training.
- Prolonged periods sitting at a desk and working on a computer.