What are the responsibilities and job description for the QA/QC Manager position at Cherokee Federal?
QA/QC Manager (On-Site Support)
We are seeking a QA/QC Manager to lead the design, implementation, and continuous improvement of quality assurance frameworks for social service programs. This leadership role guides a team of QA professionals, ensures adherence to regulatory and best practice standards, and champions a culture of quality throughout the program. If you bring strategic oversight and a collaborative leadership style with a passion for upholding the highest standards of excellence, we’d love to have you on board.
Compensation & Benefits:
Estimated Starting Salary Range forQA/QC Manager (On-Site Support): $95K
Pay commensurate with experience.
Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
QA/QC Manager (On-Site Support)Responsibilities Include:
Lead, supervise, and mentor the QA/QC team to ensure high performance and accountability.
Develop and implement strategic QA/QC frameworks and initiatives aligned with organizational goals and compliance requirements.
Conduct service delivery assessments, identify gaps, and implement targeted improvements.
Collaborate with program leadership to integrate QA/QC into all aspects of service delivery.
Design and manage performance dashboards, quality audits, and program evaluation tools.
Drive continuous improvement efforts through data-informed decision-making.
Provide training and support to staff on quality assurance practices, policies, and procedures.
Develop and revise policies and procedures to enhance service delivery and regulatory compliance.
Performs other job-related duties as assigned
QA/QC Manager (On-Site Support)Experience, Education, Skills, Abilities requested:
Bachelor’s degree in social services, public administration, or a related field required; Master’s degree preferred.
A minimum of four years of relevant professional experience in quality assurance or program evaluation may be considered in lieu of a degree.
Proven experience overseeing QA/QC initiatives, compliance, or program evaluation.
Strong leadership, project management, and organizational skills.
Strong interpersonal skills, with the ability to inspire a culture of accountability and excellence.
Excellent attention to detail and problem-solving abilities.
Effective communication and training skills.
Must pass pre-employment qualifications of Cherokee Federal
Company Information:
Cherokee Nation System Solutions (CNSS)is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more aboutCNSS, visit cherokee-federal.com.
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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Keywords:
Quality Assurance
Quality Leadership
Quality Management
Regulatory Compliance
Continuous Improvement
Program Evaluation
Data Analysis
Service Improvement
Similar Job Titles:
Quality Assurance Director
Quality Assurance Manager
Quality Control Manager
Compliance Manager
Program Quality Manager
Director of Quality Assurance
Service Quality Manager
Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability, or any other status protected under applicable federal, state, or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.
Salary : $95,000
