Scheduling Coordinator

Job Summary

The Scheduling Coordinator is responsible for coordinating and scheduling all outside and internal appointments for CEC participants.

Essential Job Functions

• Will appropriately prioritize and accurately processes medical provider orders for contracted services, by scheduling appointments with outside vendors in coordination with CEC transportation managers, preparing proper paperwork, communicating with participants and/or caregivers and with medical providers and nurses as necessary.
• Maintain lists of essential contact information for outside vendors
• Maintain calendar of appointment dates and times
• Required to regularly perform some medical records and internal scheduling duties, and may be required to fulfill those duties in any absence of other office staff
• Files documents accurately and on a daily basis
• Requests, receives, and sends medical records in accordance with HIPAA.
• Communicates participant changes to team members
• Maintains strict confidentiality of all participant and personnel information
• Communicates daily appointments with the Medical Records Coordinator
• May be requested to fill in or assist as needed for the Medical Records Coordinator.
• Requires occasional use of personal vehicle for business purposes.
• All other duties assigned by Center Manager.

Core Job Functions for All Staff

• Attends and participates in staff meetings, inservices, projects and committees as assigned.
• Adheres to and supports the facilities policies, practices and procedures.
• Accepts assigned duties in a cooperative manner and performs all other related duties as assigned
• Participates on task groups and committees, including the Quality Improvement Program

Working Conditions/Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions and physical demands include:

• Ability to walk, sit and stand for extended periods of time.
• Ability to access all areas of the facility throughout the work day.
• Ability to hear, talk, taste and smell.
• Vision ability includes; peripheral, color, long distance, close proximity, depth perception and adjusting levels of focus.
• Ability to lift up to 50 lbs and move people/objects both short and long distances. (Staff are required to obtain assistance when attempting to lift or transfer objects over 50 lbs)
• Ability to move about with reasonable accommodation, reach turn, twist and touch.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work environment will fluctuate repeatedly throughout the day. Work is performed both indoors and outdoors in varying weather elements and occasionally inside of a vehicle.
• Working conditions can include exposure to odors, fumes, infections, dust, and dirt; which may be objectionable

Knowledge, Skills and Abilities

• Must have excellent written, oral and interpersonal skills including professional phone etiquette.
• Must have flexibility with work schedule and a high level of personal integrity.
• Must have working knowledge of physical, psychosocial, behavioral and family needs of the elderly.
• Must have knowledge of community health, social service delivery systems and the aging provider network within the service area.
• Must demonstrate on an ongoing basis the ability to develop and maintain good working relationships with coworkers and department heads while retaining strict confidentiality in all aspects of the position.
• Must have strong computer skills including 10key, typing, scanning and emailing while utilizing electronic health records, Microsoft Excel, Outlook and Word.
• Must have experience utilizing office equipment including phone systems, photocopiers and fax machines.
• Must be detail and accuracy oriented and complete tasks in a timely manner.
• Must be a team player with leadership ability.
• Must attend continuing education courses as needed.

Required Education, Licensure, Experience & Health

Education:

• High School Diploma or GED equivalent

Licensure:

• Current CPR/BLS certificate.
• Current Driver’s License
• Current Vehicle Insurance in compliance with the Cherokee Nation Motor Vehicle Usage and the CEC Transportation Policy and Procedure
• A motor vehicle report (MVR) will be completed upon selection. MVR must meet Cherokee Nation Risk Management driver eligibility criteria.

Experience:

• Must have 1 year of experience with a frail or elderly population
• Must have 2 year experience utilizing medical terminology
• Must have 2 year of customer service experience
• Must have 2 year experience utilizing electronic health records

Employee Health:

• Must be cleared of all communicable diseases upon hire and subsequently throughout employment
• Must provide proof of immunizations upon hire and subsequently throughout employment

About Cherokee Elder Care

PACE Services: Cherokee Elder Care staff work diligently to fulfill the needs of every participant. The caring and professional team at CEC work hard to provide services with respect, dignity, and integrity to meet participants healthcare needs. Services provided by Cherokee Elder Care PACE include: Primary Care Medical Specialties Occupational, Physical, and Speech Therapy Home Health Services Transportation Social Services Behavioral Health Inpatient, Outpatient, and Ambulance Part D Medication with No Copays Medical Equipment Adult Day Health Center Activities and Socialization