Director, Enterprise Services

Job Description Code: 6C.015

Division/Department: Technology and Information Services

Pay Grade: Director

Pay Type: Salaried; Exempt

Retirement: TRS

Contract Work Year: 233 Days

Reports To: Executive Director, Business Information Services

Evaluation Instrument: PEI

MINIMUM QUALIFICATIONS

Bachelor’s Degree from an accredited college or university in computer sciences or related field. Minimum of eight years of experience (including at least three years supervisory or administrative experience) in the administration of core IT infrastructure, systems administration, and/or network operations. Experience in a public K-12 school system preferred.

GOAL

To provide a comprehensive vision and leadership for the District’s core IT infrastructure, systems administration, and network operations. This role oversees the daily operational integrity, security, and performance of all server systems, data networks, and critical enterprise applications.

REPRESENTATIVE DUTIES & RESPONSIBILITIES

• Compile reports, gather statistics and develop other documentation as requested by the Chief Information Officer or designee.
• Represent the Cherokee County School District at meetings, conferences and conventions, as assigned in a professional manner.
• Assist in the evaluation, assessment and implementation of new and emerging technologies.
• Adhere to the rules set forth by the Cherokee County Board of Education with regard to soliciting vendors for pricing.
• Adhere to the rules set forth by the Cherokee County Board of Education regarding the storage of bidding processes and documentation.
• Perform and promote all activities in compliance with equal employment nondiscrimination policies of The School Board of Cherokee County.
• Participate, successfully, in the training programs offered to increase the individual’s skill and proficiency related to the assignments.
• Review current developments, literature and technical sources of information related to job responsibilities.
• Consult regularly with the Chief Information Officer or designee for planning and coordinating projects, assigning priorities, acquiring products and handling special tasks and matters of significance.
• Provide ongoing guidance and assistance with the creation and fine-tuning of policies and procedures that are both global in scale to the district’s priorities and objectives and specific to the operation of the Technology Department.
• Direct the efforts in researching and recommending new and emerging technologies that have potential value in the K-12 arena.
• Participate in the short- and long-term strategic planning for technology.
• Serve as internal project lead/manager for large scale infrastructure projects having organization and community-wide implications.
• Oversee the assessment and capacity planning for future system capacity and connectivity, including making recommendations for necessary purchases and interfacing with vendors.
• Manage both land and cellular telecommunications systems.
• Lead the daily operations of all data networks, including advanced tuning and performance of systems and networks.
• Manage the curation, development, and maintenance of technical standards manuals for infrastructure wiring, LAN/WAN design, end-user devices, and any other technology-related equipment.
• Design and configure network systems to operate according to design specifications.
• Design, engineer, implement and support all network switching and routing across the school district.
• Coordinate with the Director(s) to review the installation/expansion of all electronic data communications systems to ensure compliance with adopted technology standards.
• Oversee the management and condition of the Network Operation Centers (NOC).
• Manage the data centers, NOC, local area networks (LANs), wireless networks, wide area networks (WANs), and data network cabling.
• Maintain a system that tracks and manages the network configuration for each school/site.
• Oversee server configurations and virtual environments for schools and offices.
• Ensure that the technology naming and numbering standards are followed for all systems and networks.
• Provide thorough documentation on unique networking solutions, configurations, processes, and procedures, and share that information with technology personnel.
• Provide daily oversight, monitoring, troubleshooting, and problem resolution to the District’s network services, including fileserver operation and backup, application installation and readiness, and remote access.
• Review, recommend, and provide the tools and resources necessary to ensure the operability and interoperability of all systems.
• Oversee the dispatch of personnel to provide technology support throughout the district, including support related to network and security events.
• Ensure the provision of end-user telephone and on-site support, and provide hardware, software, and networking support to end-users throughout the county.
• Maintain and utilize an electronic system that tracks the volume, type, and status of technology-based work requests.
• Supervise the planning and installation of network and computer software.
• Manage and administer district servers, virtual machines, hosts, storage, Active Directory (AD), Identity Management (IDM), Email/Office 365, and device management. This includes providing support for client/server infrastructure and ensuring operating systems and software are patched.
• Ensure that established levels of fault tolerance for key systems are properly monitored and maintained.
• Develop and execute contingency plans for failed, stolen, or severely damaged critical systems.
• Execute and improve core security functions: threat detection and prevention, incident response, systems and network security monitoring, forensics, vulnerability management, and data loss prevention on an enterprise scale.
• Review computer security incident reports and anomalous activity of the network; provide tier 1-2 escalation path for resolving security incidents.
• Research, develop, and keep abreast of federal, state, and industry security requirements, tools, techniques, and process improvements.
• Utilize tools and techniques to collect, analyze, and aggregate data loss prevention, security information event management, privileged account management, and data encryption.
• Provide oversight for user provisioning and access control and manage Identity and Access Management (IAM) solutions.
• Supervise and evaluate assigned employees, providing professional development and training to ensure employee performance meets acceptable standards.
• Develop standards for the continued professional development of the technology staff.
• Define training needs and requirements to ensure smooth network operations.
• Manage vendor relationships, third-party support contracts, and participate in the contract bidding and award process.
• Provide pricing and preferred vendor information to purchasing agents.
• Track repair of hardware items with vendors and resolve billing disputes.
• Possess and maintain valid and appropriate license, certificate and/or credential as may be required for this position.
• Follow work scheduling and attendance requirements in a regular, predictable and punctual manner.
• Ensure adherence to good safety procedures.
• Promote and maintain a positive and professional work environment.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned.

IMPORTANT NOTES

ESSENTIAL DUTIES

Job descriptions are designed and intended only to summarize the essential duties, responsibilities, qualifications, and requirements for the purpose of clarifying the general nature and scope of a position’s role as part of the overall organization. Job descriptions do not list all tasks an employee might be expected to perform, and they do not limit the right of the employer/supervisor to assign additional tasks or otherwise to modify duties to be performed – even if seemingly unrelated to the basic job. Every employee has a duty to perform all assigned tasks. (An employee who is assigned a duty or task believed to be unlawful should report the assignment to the Chief Human Resources Officer.) It should also be noted the order of duties/ responsibilities as listed in the job description is not designed or intended to rank the duties in any order of importance relative to each other. 

MINIMUM REQUIREMENTS

In filling a vacant position, preferred or required credentials regarding education, training, experience, and other bona fide occupational qualifications may be established. The credentials shown in this job description may be interpreted only as the minimum criteria existing at the time the description was developed. Other bona fide occupational qualifications and criteria may be utilized as needed in the selection process. 

Fringe Benefits

FICA is paid by the employee and matched by the School District. Temporary workers do not qualify for employee benefits.

Adopted: February 2017

Revised: July 2024, July 2025, December 2025