IoT Software Implementation Manager - Atlanta, GA (Hybrid)

By combining state-of-the-art data science techniques, cutting-edge Internet of Things (IoT) technologies, and Software as a Service, we enable a more connected, intelligent and efficient supply chain. We’re creating value from massive, connected data. Our unmatched insights illuminate more than 300,000 supply chains, more than a million customers and partners, and over 300 million physical assets that are constantly on the move around the world.

CHEP is a Brambles / BXB Digital company, the global leader in supply chain logistic solutions operating through the CHEP brand. Brambles Limited is listed on the Australian Securities Exchange (ASX) and has its headquarters in Sydney, Australia. Operating in more than 60 countries, with its largest operations in North America and Western Europe, we employ more than 14,500 people and owns over 550 million pallets, crates and containers through a network of approximately 850 service centres

SOFTWARE IMPLEMENTATION MANAGER

POSITION PURPOSE

The Implementation Manager is responsible for driving successful deployment and adoption of digital solutions, ensuring seamless configuration, onboarding, training, and ongoing optimization in the field. This role is critical to enabling customer success and delivering measurable value aligned with our Illuminated Supply Chains strategy.

The Implementation Manager will lead user onboarding, including model requests and system configuration, and provide hands-on training to promote product and process adoption. They will embed best practices and monitor value realization while continuously identifying opportunities for account growth and process improvement. By fostering strong customer engagement and refining implementation workflows, the Implementation Manager ensures solutions deliver maximum impact and long-term adoption.

SCOPE

Number of Countries: Americas

MEASURES

• Deployment Success & Timeliness

• Customer Adoption & Satisfaction

• Data Integrity & Availability

• Training & Knowledge Transfer

• Process Improvement

• Account Growth & Value Realization

MAJOR / KEY ACCOUNTABILITIES

End-to-End Deployment

• Lead and execute the full implementation lifecycle of digital solutions, from scoping through post-deployment support.

Solution Configuration

• Ensure accurate setup and configuration of devices, BRIX models, and SaaS platforms to meet business and customer requirements.

Customer Success Enablement

• Deliver onboarding, training, and hypercare to ensure customers achieve adoption and value realization.

Data Integrity & Insights

• Monitor solution performance, ensure data accuracy, and provide actionable insights to optimize operations.

Process Improvement

• Iterate on ways of working to drive consistency, efficiency and scalability in deployments.

• Identify and implement process enhancements to reduce deployment cycle time and improve customer experience.

Field Testing

• Provide remote and on-ground support for customer testing and surveying activities

Stakeholder Collaboration

• Act as a liaison between customers, customer success, product teams, and commercial teams, ensuring alignment and clear communication.

Account Growth

• Recognize opportunities for solution expansion and contribute to account development strategies.

CHALLENGES / PROBLEM SOLVING

Problem solving relates to the requirement in the role to analyse, reason and arrive at conclusions to solve problems. This can range between routine and patterned (day-to-day within procedures) or more complex in nature requiring analytical and innovative solutions.

TRAVEL

• Up to 50% travel

KEY CONTACTS

Internal: Product, DevOps, Cloud Engineering, Support, Hardware, Supply Chain, Digitalization Stakeholders

External:Customers

QUALIFICATIONS

• Exceptional ability to communicate and foster positive business relationships

• Technical skills required, as they relate to the use of the product or service (SQL, Reporting)

• Accountability and personal organization are essential

• Experience in managing a diverse group and training each according to company standards

• Knowledge on logistics industry is preferred

• Rich project leadership and project management experience

• A Bachelors/Masters degree in any discipline

EXPERIENCE

• Proven work experience of 2 - 5 years as an Implementation Manager, Customer Success Manager or similar role in a SaaS business, and a track record of driving customer adoption

• Experience working with brand image and promoting value through customer experience

• Ability to understand the current functionality of the software/product, while using real-world feedback to drive continuous improvement in solution and implementation processes

• Deep understanding of SaaS/IoT solution offerings

• Should be able to troubleshoot basic issues faced by the end users

• Expertise in achieving customer delight through technical and interpersonal skills, positive attitude and sharp business acumen

SKILLS AND KNOWLEDGE

Technical Skill: Python, Excel, Hive SQL, SQL, Pyspark, Reporting tools & Visualization tools

Personal: Passionate, energetic, proactive, effective communicator, solution driven, customer focused, independent, self-disciplined, hands-on, analytical, result oriented, relationship builder, team leader, team player, strategic & critical thinker, quick learner, collaborative

The salary range for this position is $86,000 to $118,000 / year. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.” Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.