GenAI CoE Lead - Orlando, FL (Hybrid)

By combining state-of-the-art data science techniques, cutting-edge Internet of Things (IoT) technologies, and Software as a Service, we enable a more connected, intelligent and efficient supply chain. We’re creating value from massive, connected data. Our unmatched insights illuminate more than 300,000 supply chains, more than a million customers and partners, and over 300 million physical assets that are constantly on the move around the world.

CHEP is a Brambles / BXB Digital company, the global leader in supply chain logistic solutions operating through the CHEP brand. Brambles Limited is listed on the Australian Securities Exchange (ASX) and has its headquarters in Sydney, Australia. Operating in more than 60 countries, with its largest operations in North America and Western Europe, we employ more than 14,500 people and owns over 550 million pallets, crates and containers through a network of approximately 850 service centres.

GEN AI COE LEAD

POSITION PURPOSE

The Generative AI CoE Lead will spearhead the strategic development, implementation, and governance of Generative AI initiatives across the organization. This senior leadership role demands a visionary with deep expertise in AI technologies and a proven ability to translate cutting-edge research into scalable, high-impact business solutions. The Lead will define and evolve the CoE’s operating model, oversee a multidisciplinary team of Data Scientists, AI Engineers, Demand Manager, and Domain Experts, and ensure alignment with enterprise priorities through rigorous use case selection, ethical oversight, and performance measurement. Key responsibilities include driving innovation through Proof-of-Concept (PoC) experimentation, establishing guardrails and governance frameworks, and fostering a culture of AI fluency and responsible adoption.

The CoE Lead will implement the AI strategy by building core capabilities, supporting federated delivery, and integrating GenAI into business processes, in collaboration with product, operations, and executive leaders. The ideal candidate will possess strong leadership, communication, and strategic planning skills, with a track record of delivering transformative AI solutions in complex environments. This role offers a unique opportunity to shape the future of AI at Brambles, guiding the enterprise through its next phase of digital evolution.

SCOPE

The scope of the role will be to continue to implement and shape the GenAI strategy which consists of five key pillars around value realization, governance, talent, org & culture, technology and delivery. Following strategize and mobilization phases, this role is now leading the organization through the iteratively scale phase and will eventually lead us through the industrialization phase.

MEASURES

The Key Performance Indicators for this role are driven by the regional business’ operational goals, and related TS business-aligned goals, and cover the following categories of performance:

• Business value delivery from TS (measured through Enabled Value)

• Regional Technology Roadmap for the domain aligned to regional overall business strategy.

• New Projects/Initiatives throughput (through established SLAs)

• Project Milestones and quality criteria (measured by exceptional non-conformance)

MAJOR / KEY ACCOUNTABILITIES

• Lead a team of cross functional resources (full/part time FTE’s and contractors/consultants) to deliver GenAI CoE services to the organization, including governance, value mapping, change management and technological change.

• Lead the GenAI CoE core and extended teams through an ongoing meeting cadence and engagement model.

• Evaluate and enable an AI Platform for GenAI engineering lifecycle to scale GenAI Use Cases from pilot or experimentation to enterprise scale deployments.

• Federation and Dissemination – Evangelize and demonstrate Applied AI platform, capabilities and features.

• Facilitate GenAI research and proof of concepts to better understand the potential capabilities and how they may be applied to Brambles use cases.

• Curate and evaluate use cases for value mapping purposes.

• Collaborate with the GenAI Foundry squad to conduct research and develop a global GenAI toolset that will become the foundation of our GenAI capabilities in a federated model.

• Working with the GenAI Foundry, demonstrate rapid exploration and experimentation using an Applied AI Platform

• Minimize risk to the organization by providing and enhancing governance processes, such as AI assessment, responsible AI practices, GenAI guardrails, ongoing reviews of GenAI initiatives, interaction with work councils, etc.

• Continually review and update the existing GenAI Strategy, Vision, Objectives and Goals to determine if there are any potential gaps or opportunities for improvement.

• Understand the current CoE setup and structure areas of interaction. Identify Gaps in the existing CoE setup and consensus on CoE Model, Org Design, Funding and identify core team members to drive CoE.

• Value Realisation Method to identify value and perform prioritisation of GenAI Use cases by leveraging multi-dimensional evaluation framework.

• Define Operating Model & Talent Management (Training, Enablement for GenAI skills and ability to find the right Data Scientists, ML, Data Engineers/Analysts at the right time - Enterprise Knowledge Graph -, Architecture, Process (reimagining led by AI orchestration and Agentic systems).

CHALLENGES / PROBLEM SOLVING

• Building relationships and communicating to all levels of the organization

• Team player who looks at the business needs as well as at TS capabilities and constraints.

• Working flexibly and effectively in a matrix-managed and project-oriented organization

• Requires limited supervision and works well independently.

• Strongly upholds appropriate governance and process conformance.

• Some travel may be required for short period. Once every quarter.

• Awareness of cross-cultural characteristics across and within regions

• Meeting milestones when relying on other resources which are not accountable to this role.

• Prioritization, and maintaining schedules while multi-tasking in a dynamic environment with competing project priorities.

• Strong results delivery orientation.

AUTHORITY / DECISION MAKING

• Decisions related to Global GenAI Initiatives prioritization.

• Owns Technology-related recommendations for the Global GenAI CoE

• In partnership with Digital Lead(s) ensuring most feasible design option is chosen, taking into consideration both business and technology benefits and constraints.

KEY CONTACTS

Internal:Region I&T Head, Digital Data & Analytics Head, GenAI cross functional team, GenAI Foundry, Extended team of regional and functional GenAI support, Project Sponsors, Business Process stakeholders, Project Managers, Business Analysts, Quality Assurance Analysts, Developers

External:Customers, contractors, consultants, vendors

QUALIFICATIONS

• Bachelor’s Degree, ideally in Software Engineer, Computer Science, or relevant Business field preferred or equivalent combination of education/experience.

• AI, and GenAI Certification

• IT Cloud Certification

• Project/Program Management qualifications (PMP/PgMP)

• Scrum Master and Product Owner qualifications (PSM/PSPO)

EXPERIENCE

• 1 years of GenAI CoE experience (preferred)

• 10 years management information systems experience

• Strong process and data modelling skills

• Excellent communicator, both written and oral

• Practical, hands-on personality

• Ability to work in team-oriented environment.

• Experience with Agile delivery

• Proven experience in direct contact with users to solve issues with customer and business applications.

• Experience leading or participating in major business and IT initiatives.

• Global business experience, including working remotely with globally scattered users and IT teams, including external partners (desirable)

• Working in a service business or CPG companies with a sophisticated supply chain (desirable)

SKILLS AND KNOWLEDGE

• Excellent communications skills – both written and verbal

• Highly developed analytical, problem solving, reasoning and assessment skills.

• Requirements planning and management: Gathering, Communications, Analysis, Documentation, Scope Management, and Implementation

• Experience using JIRA and/or Confluence to capture project information.

• Strong business acumen and awareness of technical trends/solutions for Web and IT at large

• Microsoft Office tools, to advanced user level

• Ability to address and resolve issues, and negotiate to satisfactory completion, while demonstrating excellent customer service skills

• Demonstrated work planning and prioritization skills for a small group

The salary range for this position is $145,000 to $185,000 / year. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.” Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.