Support Specialist, IT Field Services (Corpus Christi)

POSITION OVERVIEW
The Support Specialist, IT Field Services will report to the Manager, IT Field Services and will be responsible for providing IT support for computer hardware, software, network and security systems at our Corpus Christi LNG Terminal (CCL) and surrounding locations.
 

RESPONSIBILITIES AND ESSENTIAL DUTIES

• Setup and maintain new and existing computer hardware and software, printers, and copiers.
• Supports local server room, server equipment and network equipment.
• Provide computer and software problem solving and training for end-users.
• Provide and maintain documentation on IT systems, network diagrams and configurations.
• Provide ticket resolution and implement changes to the environment using the IT Change Control Process.
• Deploy and support Cisco VOIP phones and mobile devices.
• Support Genetec security ACS and CCTV equipment.
• Manage and maintain user accounts in Active Directory.
• Deploy network switches to support client network connectivity at site.
• Manage and deploy two-way radio communications systems.
• Setup, maintain and troubleshoot audio visual and conferencing systems.
• The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

KNOWLEDGE AND SKILLS: 

Must be knowledgeable of the following: 

• Microsoft Windows and Microsoft Office products. 
• Windows System Administration. 
• Windows Active Directory Administration.
• Cisco network switch and router configuration including TCP/IP fundamentals.
• Service desk ticketing systems.
• Xerox copiers and HP printer support.
• Antivirus and malware detection and removal.
• Audio Visual systems including projectors, televisions, phones, and conferencing services.
• Two-way radio support and public-address systems fundamentals.

Skills:

• Excellent customer service and communication skills.
• Desire to learn new skills. High degree of motivation.
• Strong problem-solving skills.
• Ability to work in a high-pressure environment.
• Ability to work outside of normal workdays and standard office hours.
   

EDUCATION AND EXPERIENCE 
Education, Training and Certifications: 

• Associate’s or bachelor’s degree in computer science or related field is preferred. Equivalent combination of education, training and experience will be considered. 
• Must maintain a Transportation Worker Identification Credential (TWIC) card in good standing status.

Experience: Minimum three (3) years of applicable IT experience. Experience with structured cabling concepts. Must have experience with structured cabling concepts and server hardware installation and maintenance.

DIRECT REPORTS
No Direct Reports

FREEDOM TO ACT
Must be able to work with minimal supervision.

WORK CONDITIONS 

• Job is performed primarily in a typical office environment, but is subject to time pressures and constraints, and is also dependent on input from others.
• Often exposed to stressful situations.
• Subject to drug and alcohol testing, per applicable federal regulations.
• Ability to work outside normal workdays and standard office hours.
• Job will require lifting of up to 50lbs and crawling under desks.

ADA JOB REQUIREMENTS
Reasonable accommodations will be made to ensure that the essential functions of the job can be performed and not hinder the employee's performance due to physical, mental or emotional disability.

EQUAL EMPLOYMENT OPPORTUNITY
Cheniere Energy is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.