Intake Specialist for Personal Injury Law Firm

Cheney, Galluzzi & Howard is not your typical law firm. We're energetic, laid back, and deeply committed to helping people. We don’t have a dress code. We speak plainly with each other. We swear sometimes. We’re not stuffy—and we don’t want to be.

However, we are a top-tier personal injury law firm, recognized not only for our results but for the unparalleled client experience we provide. With only 5-star reviews, our reputation is built on responsiveness, compassion, and a commitment to treating every client like family. Our team thrives on empathy, excellence, and execution—and we are seeking an Intake Specialist who embodies those values.

Our mission is simple but powerful: to deliver more than money to people injured through no fault of their own. We fight, inside and outside the courtroom, for a safer and more just world. We accomplish our mission by focusing on our client's emotional needs, treating everyone as equals, and ensuring we are all accountable.

Our core values guide everything we do:

1. We act with integrity.

2. We show compassion to our clients.

3. We communicate clearly—with clients, opposing counsel, and each other.

4. We are not afraid to take cases to trial.

About the Role

The Intake Specialist is the first voice of the firm and a critical player in our mission to serve injured clients with urgency and humanity. This role blends detailed process work with emotionally intelligent communication. The right candidate has the resilience to handle fast-paced, high-stakes conversations, and the heart to ensure every client feels seen, heard, and valued. Do not consider this role if you are not committed to making a difference!

Must-Have Qualifications

• 2 years experience in legal intake, client services, or customer service. Retail and restaurant experience included in “customer service”.

• Associates’ degree or at least two years of office experience

• Exceptional verbal and written communication skills.

• Strong emotional intelligence and ability to handle emotionally charged conversations.

• Tech-savvy with comfort using CRM and intake platforms i.e. using a software tool quickly and efficiently while providing service

• Highly organized, self-motivated, and attentive to detail.

• Ability to work both independently and as part of a high-performance team.

Bonus Skills (Nice to Have, But Not Required)

• Experience in a legal, medical, or professional services setting.

• Understanding of Colorado personal injury law or marketing ethics for law firms.

• Spanish fluency.

• Familiarity with phone tree apps or software. (Call Rail, Dialpad, Filevine, Lead Docket, etc. a plus)

Key Responsibilities

• Serve as the initial point of contact for all potential new clients via phone, web, chat, or text.

• Conduct compassionate, detailed intake interviews to assess legal viability and client needs.

• Guide potential clients through the engagement process, including e-signature of retainers.

• Maintain accurate and thorough records in our case management and CRM systems.

• Execute structured follow-up sequences for unretained leads with tact and consistency.

• Communicate effectively with attorneys and the intake team lead on case qualification decisions.

• Track conversion metrics and contribute to performance improvement strategies.

• Ensure every interaction reflects the firm’s ethos of trust, care, and responsiveness.

PAY AND BENEFITS

The pay for this position is $52,000 per year with the potential to earn up to $3,000 per year for performance bonuses. We love to promote from within and this position could lead to a paralegal position down the road.

The position includes health insurance through Kaiser with a low deductible and 100% of premiums paid by the Firm, we also offer vision and dental insurance with 100% of premiums paid by the Firm, a 401k plan with a 4% matching contribution from the firm, 12 weeks maternity/paternity leave with full pay and an optional addition 4 weeks with 50% pay, firm paid life insurance and long term disability insurance, firm wellness reimbursement, unlimited paid vacation, and unlimited sick days.

TO APPLY

In order to be considered you MUST submit your resume and a cover letter. The cover letter MUST contain your favorite type of music.

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance
• Wellness program

People with a criminal record are encouraged to apply

Ability to Commute:

• Denver, CO 80205 (Required)

Work Location: In person

Salary : $3,000 - $52,000