Medical Support Assistant (Optometry Clinic)

Summary

Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Government Mission Solutions, LLC, a Chenega Professional Services’ company, is looking for a Medical Support Assistant in support of the Optometry Clinic at the Lawton Indian Health Hospital located in Lawton, Oklahoma.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

Responsibilities

• Answer the telephone and refer calls to proper person. Answers general questions about the respective program (behavioral health, optometry, administration, audiology, etc.), e.g., hours of clinic, procedures for making appointments. Greets and receives patients and has patient complete patient information forms.
• Create and manage records using computer software. Responsible for providing information about the organization to the public or for routing customers' questions to the appropriate person.
• Receives patients, explains method of procedures, sets up and adjusts accessory equipment and performs required procedures.
• Coordinates the appointment system including compiling appointment system data, mailing of appointment notices, appropriate handling of waiting lists and other appointment system duties.
• Responds to patient concerns and/or complaints and assists patients with documenting an official complaint and/or coordinating with department supervisor for timely resolution.
• Assists with consults, coordination of care, and referrals for patients.
• Assess and interpret varying situations to determine proper action to take and must assess conditions and situation over the telephone or via audible alarm system in order to provide proper response, i.e. medical, fire, security or police services. Incumbent must be able to execute numerous emergency procedures and responses at the same time.
• Maintains and utilizes the Resource Patient Management System (RPMS) and Electronic Health Record (EHR).
• Performs other related duties as assigned.
  
  
  

Qualifications

• Have graduated from high school obtaining a diploma or an equivalent GED.
  
  
  

Knowledge, Skills And Abilities

• Have good communication and people skills.
• Have good work ethic, being punctual and working the days scheduled to work.
• Have working knowledge of Microsoft Windows.
  
  
  

Estimated Salary/Wage

USD $16.35/Hr. Up to USD $16.35/Hr.