Dispatcher/Alarm Monitor

Overview

The Dispatcher/Alarm Monitor is responsible for monitoring and responding to electronic security systems that protect facilities, personnel, and government property. This position oversees CCTV systems, intrusion alarms, fire alarms, duress alarms, and early warning systems, ensuring prompt communication and coordinated response to all security‑related events. The role requires strong situational awareness, attention to detail, and the ability to communicate clearly with security personnel and emergency responders.

Responsibilities

• Answer public and police emergency and non‑emergency calls for assistance via telephone and radio, gathering complete and accurate information.
• Oversee the control, issuance, tracking, and documentation of keys from the communications center.
• Provide security for assigned equipment, systems, and the communications work area, ensuring compliance with all security protocols.
• Relay information to and from police and security supervisors, ensuring messages are clear, accurate, and delivered promptly to all necessary personnel.
• Document call details, incidents, and communications in accordance with established procedures.
• Maintain professionalism and composure during high‑stress or emergency situations.
• Perform other duties as assigned to support communications and security operations.

Qualifications

• Minimum High School Diploma or GED.  
• Must be at least 21 years of age.  
• Certified to perform the duties and meet the minimum standards established by the Association of Public-Safety Communications Officials (APCO) Institute Emergency Telecommunication.