Consumer Services Specialist - Outside Rep

Build your future with us.

At the heart of our success is a team of passionate, skilled, and dedicated individuals. We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth.

As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn’t just something we do, it’s who we are. It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow.

Interested in making a difference while building a rewarding career?

We invite you to review the job description below and apply today. We look forward to learning more about you. 

Together, we build something amazing—and we support you with benefits such as:

• Profit Sharing/401K Plan
• Health, Dental & Vision Insurance 
• Tuition Reimbursement
• Paid time off
• Employee Assistance Program

…and more!

Job Title: Consumer Services Specialist - Outside Rep

Here’s how you’ll make an impact

Responsible for providing a variety of services to meet the dealer service needs of established business clients and developing new business relationships through the Consumer Loan Department. 

• Establishes ongoing prospect lists to implement dealer sales calling program. Identifies new business opportunities. Expands Company’s territory and solicits new business. Makes appropriate recommendations prior to the opening of a relationship with the bank and annually thereafter. Takes advantage of cross-selling opportunities.
• Informs department personnel of activities/problems. Acts as liaison to maintain positive relationships among the Dealer/Bank relationships. Maintains a current awareness of changes in dealership personnel and of competitors who solicit dealers. Responds proactively in cultivating and maintaining profitable business. Troubleshoots problems for the dealer as well as the company.
• Maintains a thorough knowledge of the features and benefits of the dealer service products and services. Complies with operating policies and procedures established for the dealer services function.
• Presents and explains services to dealers. Provides brochures, paperwork, etc. for dealer review. Keeps dealer informed of rate changes and buying policies. 
• Promotes goodwill. Entertains dealers periodically, within established dealer services budget. Attends promotional and/or other special events sponsored by both the company and the dealer. May work outside normal business hours as needed. 
• Jointly establishes quantitative client service and sales objectives with assigned supervisor on an annual basis. Gathers, analyzes and reports status of Indirect Department in comparison to prior year’s figures. Monitors individual client service and sales objectives. Provides sales information on a timely basis in order that this information may be included as part of performance reports. 
• Maintains required dealer services documentation, insuring compliance with company policy and state and federal regulations. Informs dealers of changes in regulations and ensures their compliance with regulations and company policy. 
• Trains dealers on computer systems utilized by Indirect Department for ease of application input.
• Conforms to General Performance Expectations as identified for all employees.

Qualifications/Requirements

• BS or BA degree in a related field of study preferred
• Minimum of three years experience in a related position required
• Specialized indirect lending education and training preferred 
• Proficient interpersonal relations and communications skills required
• Knowledge of current indirect lending regulations and operating policies and procedures related to indirect loan services preferred
• Knowledge of indirect loan products and services preferred
• Demonstrated success in developing new business
• Ability to life up to 50 lbs
• Ability to travel and Valid Driver’s License required

Salary Range $19 to $29 Hourly

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.