What are the responsibilities and job description for the Service Dispatcher / Coordinator position at Chemtek?
Keep Our Technicians, Deliveries, and Customers Organized
Chemtek is a family-owned American manufacturer that has served the asphalt industry for 50 years. Our service team installs and maintains chemical-delivery and spray systems for asphalt producers and paving contractors.
We are looking for an organized, responsive Service Dispatcher / Coordinator to manage service requests, technician schedules, product deliveries, installation appointments, travel arrangements, and work-order documentation.
This is more than a traditional truck-dispatch position. You will be the central point of coordination between customers, technicians, the equipment shop, purchasing, shipping, and Chemtek management.
What You’ll Do
- Receive service requests by phone, email, and internal communication systems.
- Gather complete information about the customer, equipment, problem, location, and urgency.
- Prioritize service calls based on safety, customer impact, technician availability, location, and required parts.
- Schedule local technicians, traveling technicians, deliveries, preventive maintenance, and installations.
- Coordinate technician routes to reduce unnecessary travel and downtime.
- Confirm appointments and site availability with customers.
- Communicate schedule changes, delays, and technician arrival information.
- Prepare work orders and provide technicians with customer information, equipment history, parts requirements, and service instructions.
- Coordinate with the Shop Coordinator to ensure equipment and installation materials are ready.
- Coordinate with purchasing and inventory personnel when parts are required.
- Arrange approved lodging and travel details for overnight service assignments.
- Monitor open service calls and follow up with technicians throughout the day.
- Confirm that work orders, photographs, service notes, delivery records, and customer signatures are completed.
- Identify incomplete documentation and follow up promptly.
- Maintain service calendars, customer equipment records, technician availability, and preventive-maintenance schedules.
- Help track repeat service calls, outstanding repairs, parts usage, and customer follow-up requirements.
- Assist customers professionally and calmly, particularly when equipment is down or production is affected.
What We’re Looking For
- Experience in dispatching, logistics, service coordination, scheduling, transportation, customer service, or office administration.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and changing schedules.
- Professional telephone and email communication.
- Ability to remain calm when customers or technicians are under pressure.
- Good judgment when prioritizing service calls.
- Experience with CRM, ERP, dispatching, work-order, or scheduling software is preferred.
- Comfortable using email, spreadsheets, calendars, and business software.
- Ability to communicate effectively with customers, technicians, drivers, purchasing, and management.
- Knowledge of industrial equipment, trucking, construction, asphalt, manufacturing, or field service is helpful but not required.
Schedule
- Full-time, hourly position.
- Based at Chemtek’s Yanceyville facility.
- Primarily Monday through Friday.
- Some early or late communication may occasionally be required when technicians are traveling or completing customer installations.
Benefits
- Company-funded QSEHRA health reimbursement benefit for eligible employees and family members.
- 401(k) with company contribution.
- Paid vacation.
- Paid sick leave.
- Paid holidays.
- Eight additional paid days off during Chemtek’s Christmas holiday period.
- Training on Chemtek products, equipment, customers, and service procedures.
- Opportunity to grow with Chemtek’s expanding service organization.
The successful candidate will be someone who enjoys bringing order to a busy schedule, communicates clearly, follows through, and understands that good coordination is essential to good customer service.
This is your chance to join a company where your work matters every single day. If you're a safe driver and a hands-on problem solver who takes pride in fixing things right the first time, we want to hear from you.
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Chemtek is an equal opportunity employer.