What are the responsibilities and job description for the Customer Support Account Specialist position at Chemsolv Inc.?
- Manages a defined book of client accounts through multiple avenues of communication
- Owns and manages customer orders from initial contact to delivery
- Coordinates with Sales, Operations and Logistics to provide pricing and delivery information
- Enters orders into Datacor ERP
- Confirms orders and delivery dates
- Follows-up on customer orders and inquiries with thorough communication
- Actively manages orders/accounts to ensure delivery by checking stock for availability and delivery time
- Coordinates/communicates with other departments to ensure successful delivery of product
- Provides daily/weekly/monthly reporting to Customer Care Director for review
- Provides superior customer service and maintains client satisfaction through critical thinking, problem solving and decision making
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Assist with training of team members as needed
- Bachelor’s degree in business administration or communication preferred or 2 years equivalent experience
- Proven customer service skills required
- Proficient in Microsoft Office Suite required
- Knowledge of Datacor ERP preferred
- Ability to troubleshoot and manage complex accounts
- Ability to multi-task
- Critical thinking skills required
- Works well in a team environment
- Dependable and punctual
Work Schedule:
Monday – Friday; 8am – 5pm with a one-hour lunch break
We are looking for a detail-oriented, motivated Customer Support Account Specialist who delivers exceptional service, builds strong client relationships, and resolves issues with confidence and care. You should be skilled at balancing relationship-building, problem-solving and proactive communication in a fast-paced environment. If you're passionate about creating positive customer experiences, ready to make an impact and excited to support our customers at the highest level as part of a dynamic team, then we want to hear from you!