Mgr Customer Solutions

A Place Where People Matter – Growing our People to Grow Our Business

We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to think big about our future and push the limits of our industries.

The Customer Solutions Manager leads day-to-day work of a Customer Solutions’ Business Unit to optimize workload and drive efficiency across the team. They manage the team’s duties in alignment with business strategies to achieve overarching company goals. This role defines and refines their respective team’s processes in collaboration with other ChemPoint teams to best meet and exceed supplier, customer, and internal expectations.

A DAY IN YOUR NEW CAREER:

• Oversees daily operations of respective Customer Solutions team.
• Plans, prioritizes, and delegates daily workload processes (order placement, task completion, customer triage) to maximize efficiency and meet ChemPoint’s day’s-work-in-a-days-time goal.
• Systematically reports key performance metrics in area of responsibility.
• Identifies and implements strategies to improve customer service quality, productivity, profitability and leads mutually beneficial process improvement initiatives.
• Serves as an escalation point for difficult customer issues and complaints, escalates to additional teams as necessary, and implements a resolution.
• Ensures and enables necessary resources and tools available for successful execution of team deliverables and service to the customer.
• Develops and implements operation policies and procedures.
• Drives team performance through motivating and supporting team efforts.
• Builds and maintains an energetic, cohesive team by demonstrating versatility when training and coaching team contributors; leads according to cultural principles.
• DESIRED BACKGROUND AND SKILLS: Bachelor’s degree from fully accredited four-year institution or equivalent work experience.
• Experience in business to business service organization or 3 years of experience in equivalent job(s) preferred.
• Knowledge and experience working with MS Office Suite, with strong Excel skills.
• Ability to lead by demonstrating desired behaviors (i.e., work ethic, team player, etc.).
• Inspires others to consistently strive for high quality performance and continuous improvements.
• Ability to think critically and creatively solve problems.
• Excellent communication skills, both verbal and written.
• Able to drive team performance through motivating and supporting team effort.
• Benefits:Benefits start first day of hire
• Flexible Time Off (FTO) provides unlimited vacation
• Amazing company culture, laid back office environments, and Hybrid work model
• 401k with competitive employer match
• Career progression
  
  
  

It takes people like you and a global network of employees across North America and EMEA to build a company where the best people want to work. As a valued ChemPoint employee, your role is to be fanatical about every customer and supplier interaction.

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture where we respect one another as peers and that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.