What are the responsibilities and job description for the Technical Service Specialist position at Chemetall/BASF?
Where the Chemistry Happens
Represents the Company by providing technical support functions to established and prospective customers for the purpose of ensuring that the provided technology and equipment is properly managed for optimum efficiency and safety. Provides technical support to the Technical Sales team to enable them to develop additional sales opportunities for the Company. The Technical Service Specialist position is the apprentice program for those interested in a sales service or sales position within the organization.
This position will cover the Montreal, QC, Canada Region.
This position offers a company car, laptop, phone, and all travel expenses covered by the company; travel can be anywhere from 10-20% and occasional overnights.
Formula for Success
- Support for the Sales Team
- Manage Chemetall/BASF’s assigned accounts and support sales efforts, per an assigned annual sales plan
- The service function includes training of plant personnel, startup of new processes, troubleshooting problems, coordination of test work being done for the plant and participating in plant functions, such as system cleanup, Team Audit meetings and process analysis, and inventory management where necessary. May involve some sales aspects with smaller accounts identified by management
- Develop a working relationship with as many contacts in the plant as possible; this will help identify potential needs of the plant for future opportunities
- Provide in-depth service to key customers
- Provide a scheduled in-depth service, for the assigned accounts, to insure the Chemetall/BASF Processes are being managed within the parameters outlined in the process instruction provided; ensure that the process is checked both chemically and mechanically
- Communicate, with a written service report, the results of the service call to Key Stakeholders at the account that influence the buying decision, for example, (production, quality, maintenance, engineering, etc.) and waste management, related to chemical processes, as identified by the sales management team. include the sales team and Chemetall/BASF Division Management in all your communications
- Establish measurable performance standards based on the results that the process is meant to provide the customer
- Set up each account with the proper process instructions for the chemical process supplied by Chemetall/BASF
- Develop information regarding the plants organizational structure, survey of processes we could potentially provide and competition in the plant processes or as a threat to our business; communicate and update this information in writing
- Identify new business opportunities within existing customers, to be done in concert with the Technical Sales Representative
- Must keep the sales team informed of all activities
- Understand the industrial markets Chemetall/BASF serves and the types of chemical processes Chemetall/BASF supports.
- Participate and help in maintaining CRM system
Ingredients for Success
- BS Degree, preferably in a science field, or the equivalent in training or applicable experience
- Fluent French and English speaker required
- Expert chemical and/or mechanical knowledge and skills
- Experience with pretreatment, coatings, surface treatment or metalworking preferred
- Computer skills (MS Office, Salesforce, MS TEAMs) required
- Excellent verbal and written communication skills
- Problem solving skills a must
- Valid drivers license in good standing required
- Ability to travel