What are the responsibilities and job description for the Pediatric Clinical Call Center Nurse position at CHEMED Health Center?
CHEMED healthcare is seeking a highly skilled and compassionate Pediatric Questions Desk Nurse (RN or LPN) to join our team. The perfect candidate will have Pediatric experience. You will be scheduled to work Mondays and Tuesdays 11am-7pm. If you are a nurse with excellent communication skills and a passion for helping others, we want to hear from you.
As a Call Center Nurse at CHEMED, you will play a crucial role in providing healthcare support to our patients. You will be responsible for handling inbound calls, assessing patient needs, and delivering accurate and timely medical advice. This role is ideal for a nurse who thrives in a fast-paced environment, possesses strong critical thinking skills, and is committed to delivering high-quality patient care.
Responsibilities:
Patient Assessment: Conduct thorough assessments of patients' symptoms and medical histories over the phone to determine the appropriate course of action.
Medical Advice: Provide clear and accurate medical advice to patients based on established protocols and guidelines.
Triage: Prioritize and escalate calls as necessary, ensuring that urgent cases receive immediate attention.
Documentation: Maintain detailed and accurate electronic health records, documenting patient interactions, assessments, and recommendations.
Education: Educate patients on self-care measures, medication management, and follow-up care instructions.
Collaboration: Collaborate with other healthcare professionals, including physicians and specialists, to ensure comprehensive patient care.
Quality Assurance: Adhere to quality assurance standards and participate in ongoing training and professional development programs.
Customer Service: Provide excellent customer service by demonstrating empathy, patience, and professionalism in all interactions with patients.
Qualifications:
LPN License: Active and unrestricted LPN license in New Jersey
Clinical Experience: Clinical nursing experience, preferably in Primary Care or Pediatrics.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex medical information in a clear and understandable manner.
Critical Thinking: Strong critical thinking and problem-solving skills.
Technology Proficiency: Comfortable using electronic health record systems and other healthcare technology tools.
Compassion: Demonstrated empathy and compassion in patient interactions.
Team Player: Ability to work collaboratively with a diverse team of healthcare.
Come join our growing team!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you available to work 12pm-8pm Sunday-Thursday?
Experience:
- Primary Care: 1 year (Required)
Work Location: In person
