What are the responsibilities and job description for the Medical Call Center Representative position at CHEMED Health Center?
CHEMED Health is growing, and we're looking for friendly, motivated, and customer-focused Call Center Representatives to join our team. Located in Lakewood, NJ, CHEMED provides comprehensive healthcare services to patients of all ages in a supportive, fast-paced environment.
If you enjoy helping people, thrive in a team setting, and are looking for a career with room for growth, we'd love to meet you!
What You'll Do
- Answer incoming calls and provide exceptional customer service to patients
- Assist patients with scheduling, registration, and patient portal access
- Direct calls appropriately and relay information accurately
- Maintain patient confidentiality and professionalism at all times
- Work collaboratively with clinical and administrative teams to ensure a positive patient experience
- Perform general clerical and administrative duties as needed
Qualifications
- High School Diploma or GED required
- Previous clerical, customer service, or call center experience preferred
- Comfortable handling a high volume of phone calls
- Strong communication and organizational skills
- Basic computer proficiency
- Ability to follow written and verbal instructions
- Basic math and problem-solving skills
- Availability for some evening hours preferred
Why Join CHEMED?
- Competitive pay
- Comprehensive benefits package
- Generous paid time off
- Career growth and advancement opportunities
- Supportive leadership and team-oriented culture
- Modern, state-of-the-art healthcare facility
- Positive, welcoming work environment where employees are valued
At CHEMED Health, every team member plays an important role in helping patients receive outstanding care. Join a growing organization where your work makes a difference every day.
Apply today and grow your career with CHEMED Health!
Job Type: Full-time
Work Location: In person