Customer Service Representative

Overview
Join our dynamic team as a Customer Service Representative and become the friendly, professional voice that helps our customers navigate their needs with confidence! In this energetic role, you'll be the first point of contact, providing exceptional support through multiple communication channels. Your organizational skills and positive attitude will ensure every customer interaction is smooth, efficient, and memorable. This paid position offers a fantastic opportunity to develop your office management and customer service expertise in a fast-paced environment where your contributions truly make a difference.

Duties

• Greet customers promptly and professionally via multi-line phone systems, in person at the front desk, or through online channels.
• Manage appointment scheduling, calendar management, and follow-up communications to keep operations running seamlessly.
• Handle data entry, filing, and document proofreading to maintain accurate records and support administrative functions.
• Use computer literacy skills to update customer information in CRM systems, process transactions using QuickBooks or similar accounting software, and support bookkeeping tasks.
• Assist with office management duties such as organizing files, maintaining office supplies, and supporting clerical tasks like typing and proofreading.
• Provide excellent customer support by addressing inquiries efficiently, demonstrating phone etiquette, and ensuring customer satisfaction.
• Support team members with administrative tasks including Google Workspace document management, calendar coordination, and general office organization.

Requirements

• Proven experience in office management, clerical work, or customer service roles; previous dental or medical receptionist experience is a plus.
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and basic data entry.
• Excellent organizational skills with the ability to multitask effectively in a busy environment.
• Bilingual abilities are highly desirable to serve diverse customer needs better.
• Exceptional phone etiquette with experience managing multi-line phone systems and providing outstanding customer support.
• Familiarity with QuickBooks or bookkeeping software is preferred for handling financial transactions accurately.
• Prior experience in front desk operations or as a personal assistant will be advantageous. Join us to deliver top-tier customer service while honing your administrative expertise! We’re committed to fostering an inclusive environment where energetic professionals thrive—helping us create positive experiences every day!

Pay: $15.00 - $18.00 per hour

Work Location: In person

Salary : $15 - $18