What are the responsibilities and job description for the Rinks Operations Manager position at Chelsea Piers Connecticut?
About Chelsea Piers
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
The Opportunity
Chelsea Piers Athletic Club in Stamford, CT is seeking a dynamic, hands-on Full-Time Rinks Operations Manager to oversee our two NHL-sized ice rinks and lead a dedicated Ice Rink Maintenance Team. Our rinks are a hub of activity, serving both in-house programming and high-profile external partners, including the Connecticut Junior Rangers, Mid-Fairfield Youth Hockey, and the Skyliners Synchronized Skating Team. This is a key role on the Chelsea Piers leadership team with opportunities for growth and development.
This is a fantastic opportunity for an operations-minded professional who thrives in a fast-paced environment, has strong leadership skills, and is passionate about delivering exceptional guest experiences. The ideal candidate will have a background in operations or facilities management, strong customer service instincts, and a willingness to roll up their sleeves.
Primary Responsibilities
Compensation: $60,000-$70,000/year, depending on experience
Qualifications
Chelsea Piers is an Equal Opportunity Employer
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
The Opportunity
Chelsea Piers Athletic Club in Stamford, CT is seeking a dynamic, hands-on Full-Time Rinks Operations Manager to oversee our two NHL-sized ice rinks and lead a dedicated Ice Rink Maintenance Team. Our rinks are a hub of activity, serving both in-house programming and high-profile external partners, including the Connecticut Junior Rangers, Mid-Fairfield Youth Hockey, and the Skyliners Synchronized Skating Team. This is a key role on the Chelsea Piers leadership team with opportunities for growth and development.
This is a fantastic opportunity for an operations-minded professional who thrives in a fast-paced environment, has strong leadership skills, and is passionate about delivering exceptional guest experiences. The ideal candidate will have a background in operations or facilities management, strong customer service instincts, and a willingness to roll up their sleeves.
Primary Responsibilities
- Lead the daily operations of the ice rinks and general facility staff, ensuring a clean, safe, and welcoming environment for all guests and team members.
- Supervise and support the Ice Rink Maintenance Team to uphold high operational standards.
- Conduct bi-annual performance reviews to direct reports and provide ongoing, constructive feedback in alignment with Chelsea Piers’ "continuous coaching" philosophy to support team growth and development.
- Maintain a visible presence across the facility with at least four walk-throughs per shift to monitor and ensure smooth operations.
- Operate and maintain ice resurfacing equipment, including the Zamboni and performing ice cuts as needed to support the drivers. Chelsea Piers will train all operational responsibilities.
- Oversee mechanical systems, including chiller plants, compressors, filters, and strainers, ensuring efficient operation and maintenance.
- Manage logbooks for equipment, ice depth, blade changes, and other maintenance checklists.
- Serve as a point of contact for members, guests, and external clients—resolving inquiries, complaints, or special requests with professionalism and a customer-first mindset.
- Act as the point person for real-time issue and crisis management.
- Assist with the setup and operations of events and special programs, including Chelsea Piers’ Mite League hockey games.
- Coordinate with other departments to support events and ensure facilities are ready and functioning properly.
- Ensure all front- and back-of-house areas meet cleanliness and safety standards.
- Engage contractors and utilize emergency resources when immediate repairs or responses are required.
- Provide clear and consistent shift reports to keep leadership informed of operational issues and resolutions.
Compensation: $60,000-$70,000/year, depending on experience
Qualifications
- Minimum 1 year of experience in ice rink or general facility maintenance preferred
- Must be mechanically inclined
- Must have a valid driver’s license
- Strong leadership and team-building capabilities
- Outstanding customer service and communication skills
- Highly organized with strong attention to detail
- Able to lead with authority in a respectful and approachable manner
- Proficient in Microsoft Office Suite
- CPR/AED and First Aid certified—or willing to be trained in-house
- Flexible availability, including nights and weekends
- Chelsea Piers Athletic Club membership & discounts
- Paid vacation and sick time
- Health, dental and vision benefits
- 401(K) contribution and matching after 1 year of service
- Access to LinkedIn Learning and Calm App
Chelsea Piers is an Equal Opportunity Employer
Salary : $60,000 - $70,000
