What are the responsibilities and job description for the Senior Digital Banking Operations Representative position at Chelsea Groton Bank?
Senior Digital Banking Operations Representative (Groton, CT)
Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated and personable individual who provides outstanding service in a professional manner with strong attention to detail and time management skills. Become a member of a positive, versatile, and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community.
Responsibilities and Requirements vary based on job level. Expectations include:
- Manages daily debit card processing, including transactions, disputes, issuance, and transaction inquiries.
- Assists with the management of Card Services with the goal of maximizing interchange, increasing card usage, and mitigating fraud.
- Provides daily support to all internal and external customers in a professional, effective, and timely manner.
- Performs various processing activities associated with digital banking services accurately and completely.
- Assists with the development, implementation, and testing of new Digital Banking services, as well as enhancing existing accounts and services. Performs comprehensive discovery and testing, detailed reports of findings and effectively communicates to appropriate parties.
Why Choose Chelsea?
The Bank has been named a Top Workplace in Connecticut since 2016. And with good reason! Our team members are encouraged and empowered to be better, go further, and help others. And there are lots of other perks too – competitive salary, 401(k) plan, paid time off, health benefits, wellness and engagement programs, leadership training, professional development, and learning opportunities for all team members, and more! Several members of the Bank’s team have been recognized in our industry and throughout the community by earning awards such as the Connecticut Bankers Association New Leaders in Banking, ICBA Forty Under 40, The Day Forty Under 40, Banking New England Women of FIRE, and more.
At Chelsea Groton, we don’t just meet the expectations of our community; we exceed them in the ways we, as a mutual bank, do business, and how we support local organizations financially and through volunteerism. We are focused on bringing together the best in digital, remote, and in-person capabilities. Our approach is designed around the lives of our customers so they can manage finances when, where and how they want, and team members can provide support to our customers in more ways too.
Apply today to join a company named Best Bank by The Day (2015 – present), Top Workplace by the Hartford Courant (2016 – present), and one of Forbes Best-In-State Banks (2021, 2022)! Apply online by visiting us at www.chelseagroton.com/careers
Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending. EOE/AA/M/F/D/V. Member FDIC.